About Us

Why We Do It

We bring decades of hands-on experience in IT Operations, having navigated these challenges firsthand and weathering our fair share of outages. With a deep commitment to resolving disruptions stemming from vendor operational bugs, we're dedicated to finding solutions that benefit us all.

Purpose

Increase uptime, reduce pain.

Method

Collect and identify risks.

End State

Predictable IT operations enabling your team to focus on adding business value.

Core Values

Our core values guide every decision we make, setting the foundation for how we support and engage with our employees, customers, communities, and partners.

Quality
Continuous innovation
Golden Rule
Results over efforts
We solve problems together

Core Team

Eric DeGrass

Built a $15M enterprise business unit within a global service provider
Scaled at 72% CAGR from inception
Over 15 years of service provider IT Operations experience

Miles Lancaster

Previously held Chief Architect roles at HPE and DXC Technology
Holds IT architecture certifications from TOGAF, AWS, SAFe, and Dell
2 decades of IT Operations experience

Kevin Roche

2 decades of experience in Enterprise IT Operations
Previously served as an Architect at Vendors, VARs, Partners, and MSPs
Experienced Solution Architect for Data Center, Hybrid Cloud, and SaaS

Fred Funke

Over 20 years of successfully accelerating growth for Tech start-ups
Grew Gnip from inception to over $50M ARR in 3.5 years resulting in successful exit to Twitter
Scaled revenue to $400M ARR during tenure at Twitter