Prevent Outages from Vendor Operational Bugs

BugZero increases IT Operational Intelligence by integrating with your ITSM tool to collect, filter, and correlate non-security bugs so you can take action

Know the Bugs

Vendor operational bugs are a growing and continuing problem for every corporate IT organization. Embedded in virtually every part of the running infrastructure and critical business systems, vendor bugs are a threat to productivity and profitability.

BugZero Capabilities

Smart

Deep Insight

Delivers visibility into the presence, criticality and the risk of vendor operational bugs residing within the entire infrastructure

Situational Awareness

Precisely maps all applicable vendor operational bugs to the running configuration of devices, systems and OSs within the infrastructure

Bug Prioritization

Automatically eliminates “noise” by ignoring less severe bugs and allows customer to determine bug severity that will open tickets in incident tracking system

Proactive

Risk Mitigation

Minimizes the risk of outages by identifying the most stable and reliable device firmware, OS, application versions that can be installed and used

Real-Time Information

Ensures accurate and up-to-date data on vendor operational bugs and downloads new bugs as soon as they are published by vendors

Improved Predictability

Provides insight into which vendor operational bugs have the potential to cause the greatest amount of damage and are more likely to occur

Simple

Find Root Cause

Correlates each bug to each applicable device, OS and application within the running infrastructure allowing technical staff to quickly determine if a bug is the source

Unified View

Aggregates bug data from multiple vendors into a single pane of glass to provide clear and actionable information

Fast Deployment

Solution is up, running, and downloading vendor operational bug data within hours

Vendor Bugs

See the Entire Picture

Take Proactive Action

Make informed decisions based on bug criticality and take actions that minimize the effect of or prevent any vendor operational bugs from causing operational downtime

Increase Infrastructure Stability

Be proactive in determining critical bugs before they impact the infrastructure and disrupt the business operations

Assess Operational Risk

Understand the risk associated with an individual or multiple vendors for severe or critical operational bugs applicable to the entire infrastructure

Boost Operational Readiness

Vendor operational bug information is pushed to an ITSM solution and opens Problem records based on pre-defined criteria, allowing ITOps to track and prioritize

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Questions? Ask Our Team