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BugZero found this defect 2321 days ago.
When opening a case via the Customer Support Portal, you are prompted to enter a Support ID.
Case Creation Requirements To create a Veeam Technical Support case for a given Support ID, you must be designated as either License Administrator or Case Administrator. For more information, please review: https://www.veeam.com/kb2211 When attempting to create a case as either License Administrator or Case Administrator, the Support ID associated will be available in the drop-down selection box.