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BugZero found this defect 146 days ago.
Make sure the printer is placed on a level, solid, non-vibrating surface. Remove the tray. Check if paper is loaded correctly. Make sure that the paper guides are positioned correctly. Make sure that the stack height is below the maximum paper fill indicator. Make sure to print on recommended paper size and type. Make sure that the paper guides are positioned correctly. Make sure that the stack height is below the maximum paper fill indicator. Make sure to print on recommended paper size and type. Insert the tray. Print the document. Note : if the issue persist, check the next step. From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/ Type . Note : For non-touch-screen printer models, press OK to navigate through the settings. Set the correct paper size and type. Print the document. Note : if the issue persist, check the next step. Load paper from a fresh package. Note : Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it. Print the document. If the problem persists, contact Support for additional assistance.