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BugZero found this defect 146 days ago.
Make sure the printer is placed on a level, solid, non-vibrating surface. Remove the tray. WARNING: A sensor inside the optional tray is easily damaged by static electricity Touch a metal surface before removing the jammed paper in the tray. Remove the jammed paper. Note : Make sure that all paper fragments are removed. Insert the tray. If the problem persists, contact Support for additional assistance.
200.15a, 20015a, 200-15a