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BugZero found this defect 134 days ago.
Make sure the printer is placed on a level, solid, non-vibrating surface. Open the front door, Door A. Remove the toner cartridge. Remove the imaging unit, then remove the jammed paper. Note: Ensure that all paper fragments are removed. Warning: Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems. Warning: Do not touch the shiny photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs. Insert the imaging unit back into the printer. Insert the toner cartridge back into the printer. Close Door A.