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Note: As of February 2021, Dell Encryption Mac has reached End of Maintenance. This product and its articles are no longer updated by Dell. For more information, reference the Product Life Cycle (End of Support and End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.Reference Endpoint Security for additional information about current products. This article provides the steps for uninstalling Dell Encryption Enterprise for Mac (formerly Dell Data Protection | Enterprise Edition for Mac). Dell Encryption Enterprise for Mac may be uninstalled from an endpoint to: Fix licensing discrepanciesTroubleshoot the productAddress operating system incompatibility Affected Products: Dell Encryption Enterprise for MacDell Data Protection | Enterprise Edition for Mac Affected Versions: v8.0.x and later Affected Operating Systems: Mac
Not applicable
A computer must be decrypted prior to uninstalling Dell Encryption Enterprise for Mac. Dell Encryption Enterprise for Mac can be uninstalled through the: User Interface (UI)Terminal Click the preferred method for more information. UI Click the appropriate product version for the steps to uninstall Enterprise for Mac. For more information, reference How to Identify the Dell Encryption Enterprise for Mac/Dell Data Protection Enterprise Edition for Mac Version. v8.15.0 and Later Note: Dell Encryption Enterprise for Mac is required to be downloaded before beginning the uninstall. To uninstall the product by UI: Double-click Dell-Encryption-Enterprise-X.X.dmg to mount the installer. Note: X.X represents the installer version variable. In the disk image, double-click Utilities. Double-click Uninstall Dell Encryption Enterprise. Optionally, check Uninstall FUSE and then click Uninstall. Populate an administrator account Username and Password. Once populated, click OK. Upon uninstallation, click Quit. v8.0.0 to 8.13.2 Note: Dell Encryption Enterprise for Mac is required to be downloaded before beginning the uninstall. To uninstall the product by UI: Double-click Dell-Data-Protection-X.X.dmg to mount the installer. Note: X.X represents the installer version variable. In the disk image, double-click Utilities. Double-click Uninstall Dell Data Protection. Optionally, check Uninstall FUSE and then click Uninstall. Populate an administrator account Username and Password. Once populated, click OK. Upon uninstallation, click Quit. Terminal Click the appropriate product version for the steps to uninstall Enterprise for Mac. For more information, reference How to Identify the Dell Encryption Enterprise for Mac/Dell Data Protection Enterprise Edition for Mac Version. v8.15.0 and Later To uninstall the product through Terminal: From the Apple menu, click Go and then select Utilities. In the Utilities menu, double-click Terminal. In Terminal, type sudo /Library/Dell/Dell\ Encryption\ Enterprise/Dell\ Encryption\ Enterprise.app/Contents/Resources/Scripts/uninstall.sh and then press Enter.Enter the credentials for an account with sudo rights and then press Enter. v8.13.2 and Earlier Note: Dell Encryption Enterprise for Mac is required to be downloaded prior to beginning the uninstall. To uninstall the product through Terminal: From the Apple menu, click Go and then select Utilities. In the Utilities menu, double-click Terminal. In Terminal, type sudo /Library/Extensions/DellDataProtection.kext/Contents/Resources/Scripts/uninstall.sh and then press Enter. Enter the credentials for an account with sudo rights and then press Enter. To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.