Built to prevent outages from vendor operational bugs
Bring together and prioritize all vendor reported operational bugs in ServiceNow to:
Flag risks before a failed change
Proactively address problems before an incident
Account for every known vendor risk in your tech stack
How it works
BugZero combs through millions of bugs, automatically filtering for risks to your environment, and then embeds relevant bug data throughout ServiceNow workflows.
Unify
Unify millions of bugs across critical vendors
Filter
Filter tens of thousands of bugs to find critical risks to your environment
Enrich
Apply proprietary risk scoring and AI enhancements to inform prioritization
Prioritize
Prioritize critical risks to prevent outages and failed changes before they happen
Unify
Collect and normalize vendor bug data across multiple sources in real-time
Consolidate in real-time
New vendor bug reports are automatically ingested and consolidated in BugZero
Normalize data
Vendor reported bug data is normalized to enable reporting and prioritization across all vendors
Filter
Filter to find operational risks relevant to your environment
Map to your inventory
New bug reports are correlated against your inventory to determine relevancy
Customize filters
Filters for each vendor can be customized to determine when ServiceNow tasks are created
Enrich
Add proprietary risk scoring and AI enhancements to inform prioritization
Proprietary risk-scoring
ServiceNow tasks are enhanced with proprietary & customizable risk scoring to identify severe risks
Enhance with AI
AI enhancements to vendor integrations streamline assessment and remediation
Prioritize
Remediate critical risks to prevent outages and failed changes before they happen
Proactively address problems
Critical bug tasks can be assessed and prioritized in ServiceNow before they cause an incident
Prevent failed changes
Bug data auto-populates on new change requests so your team understands the risks before taking action
Get peace of mind
Out-of-the box dashboards give leaders peace of mind that all known vendor risks across vendors, applications, and CIs are being properly addressed
Vendor integrations
Turn on dozens of existing bug report integrations from leading IT vendors or easily adapt new vendors to the BugZero framework
