Symptoms
Note:
As of February 2021, Dell Encryption Enterprise for Mac has reached End of Maintenance. This product and its articles are no longer updated by Dell. For more information, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.Reference Endpoint Security for additional information about current products.
Knowing the version of Dell Encryption External Media (formerly Dell Data Protection | External Media Edition) that was used to protect an external storage device helps to:
Identify known issues.Determine UI differences.Understand workflow changes.Verify system requirements.
Affected Products:
Dell Encryption External MediaDell Data Protection | External Media Edition
Affected Operating Systems:
WindowsMac
Resolution
Windows and Mac binaries are added to any external storage device protected by Dell Encryption External Media. To determine the version, click Windows or Mac for more information.
Windows
To identify the product version on Windows:
Log in to the Windows computer.Go to the location of the protected media.Right-click AccessEncryptedFiles.exe and then select Properties.
Click the Details tab.
Document the Product version.
Note:
The Product version of your client may differ from the above screenshot.For information about what Windows operating systems are compatible with Dell Encryption External Media, reference:
Dell Encryption Enterprise System RequirementsDell Encryption Personal System Requirements
Mac
To identify the product version on Mac:
Log in to the Mac computer.Go to the location of the protected media.Double-click AccessEncryptedFiles.dmg to mount the disk image.
Note: AccessEncryptedFiles.dmg is suppressed if the device has already authenticated through the EMS service. To resolve, remount the external media and then cancel the authentication request prompt.
Right-click AccessEncryptionExternalMedia and then select Get Info.
Note: Earlier versions of the product say AccessDellExternalMediaShield instead of AccessEncryptionExternaledia.
Expand General and then document the Version. In the example, 8.17.0 is the Version.
Note:
The Version of your client may differ from the above screenshot.
To contact support, reference Dell Data Security International Support Phone Numbers.Go to TechDirect to generate a technical support request online.For additional insights and resources, join the Dell Security Community Forum.
