Symptoms

This article discusses resolving an issue when attempting to import a iDRAC7 perpetual license on a 12th Generation PowerEdge server. This includes FM120x4, M420, M520, M520 (for PE VRTX), M620, M620 (for PE VRTX), M820, M580 (for PE VRTX), R220, R320, R420, R520, R620, R720, R720xd, R820, T320, T420, T620 as well as additional models that leverage these platforms such as NX3200, NX3300, NX400, etc., via a 'racadm' command. Note: Find more information about server naming in the article How to identify which generation your Dell PowerEdge server belongs to. The error message received is: LIC008: The License Binding ID does not match the device unique identifier Table Of Contents: IssueSolutionAdditional InformationSample outputs of the 'racadm license view" command 1. Issue Running the following 'racadm' command to import a perpetual license: racadm license import -f /mountpath/yourlicensefilename.xml -c idrac.embedded.1 Results in the following error: LIC008: The License Binding ID does not match the device unique identifier 2. Solution Try to reinstall the iDRAC-Firmware and then implement the license. If the issue still consists, follow these steps: Boot to Live Image Open a terminal window to perform the following command to set your Service Tag: smbios-sys-info --service-tag --set=YOURTAG Run the following 'racadm' command to remove the temporary license (if applicable): racadm license delete -c idrac.embedded.1 Reboot the system back to Support Live Image. Run the following 'racadm' command: racadm license view Verify your service tag appears correctly. Copy your license file to the server. Import your perpetual license: racadm license import -f /mountpath/yourlicensefilename.xml -c idrac.embedded.1 3. Additional Information This issue may occur after replacement of a system board if no Service Tag is configuredThe installation of a temporary license may be a contributing factor/mountpath/ is a user defined mount point 4. Sample outputs of the 'racadm license view" command Normal Output: /admin1-> racadm license viewiDRAC.Embedded.1Status = OKDevice = iDRAC.Embedded.1Device Description = iDRAC7Unique Identifier = YOURTAGLicense #1Status = OKTransaction ID = 2License Description = iDRAC7 Enterprise LicenseLicense Type = PERPETUALEntitlement ID = xxxxxxxxxxxxxxxxxxxxLicense Bound = YOURTAGExpiration = Not Applicable Missing Service Tag Output: /admin1-> racadm license viewiDRAC.Embedded.1Status = OKDevice = iDRAC.Embedded.1Device Description = iDRAC7Unique Identifier = path D0License #1Status = OKTransaction ID = 2License Description = iDRAC7 Enterprise Evaluation LicenseLicense Type = EvaluationEntitlement ID = xxxxxxxxxxxxxxxxxxxxExpiration = JUL 28 2013

Cause

Resolution

Support Cases