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Table of Contents: Printer Troubleshooting Steps and ProceduresDell Inkjet Printer Driver Downloads, Set Up and Use Information, Maintenance Guides and TroubleshootingOperating System Compatibility with Dell PrintersObtaining and Installing Printer Drivers and SoftwareDownloading and Viewing Printer Manuals 1. Printer Troubleshooting Steps and Procedures NOTE: The following steps apply to all brands of printers. When connected by a USB cable, reseat both ends of the cable going from the computer to the printer. Restart the computer. Turn the printer off. Unplug the printer power cable from the AC outlet or surge protector and wait at least 30 seconds. Plug the printer power cord back into the AC outlet or surge protector. Turn the printer back on. Print a test page. (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) Touch or Click Here if Windows 10 is InstalledTouch or Click Here if Windows 8(8.1) is Installed (When the page prints successfully no further actions are required.) Make sure the desired printer is set as the default printer. Press and hold the Windows key and then press the r key.In the Run box type, shell:PrintersFolder and then touch or click OK.Touch or click to highlight the desired printer.Touch and hold or right-click the desired printer.Touch or click Set as default printer. NOTE: When Set as default printer in not an option, it normally means the printer is already set as the default printer and usually has a check mark next to it. For networked printers (connected by a wireless or wired network and not a USB cable) make sure the computer is on the network and the printer portal settings and IP address are correct. (For instructions on how to make sure the computer is on the network and the printer portal settings and IP address are correct, click the link below that corresponds to the Operating System that is installed on the computer.) Touch or Click Here if Windows 10 is InstalledTouch or Click Here if Windows 8 is Installed Run the Printer troubleshooter to diagnose and automatically correct any printer spooler issues. For more information, refer to the Dell Knowledge Base article How to Resolve Printer Spooler Errors. Print a test page. (For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) Touch or Click Here if Windows 10 is InstalledTouch or Click Here if Windows 8(8.1) is Installed (When the page prints successfully no further actions are required.) Perform a System Restore to a time when the printer was working. For instructions on how to perform a System Restore, refer to Dell Knowledge base article: For Windows 11 or Windows 10, Reset or reinstall Windows 10 on your Dell computer.For Windows 8, How To Restore or Reinstall Microsoft Windows on a Dell Computer. NOTE: When the printer still does not work successfully proceed to step 13. Uninstall the printer driver, download and install the latest printer driver. For instructions on how to do so for Dell printers, refer to the Dell Knowledge Base article, How to Download and Install Printer Drivers and Firmware.For help with non-Dell printers, refer to the Dell Knowledge Base article Non Dell Printer Drivers, Manuals and Support. Back to Top 2. Dell Inkjet Printer Driver Downloads, Set Up Information Maintenance Guides and Troubleshooting Steps NOTE: If you are looking for Windows 11, Windows 10, or Windows 8(8.1) drivers for your printer, and it is not listed as having any, some or all of the printer functionality may still work with windows 11, Windows 10, or Windows 8 using a older printer driver. For instructions on downloading and installing an older printer driver in Windows 11, Windows 10, or Windowes 8(8.1) see the Dell Knowledge Base article Installing Printer Drivers From a Previous Version of Windows A920 A940 A960 725 810 922 924 926 928 942 944 946 948 962 964 966 968 P513w P703 P713w V105 V305 V313w V505 V515w V715w V525w V725w Back to Top 3. Operating System Compatibility with Dell Printers This link takes you to the Dell Knowledge Base article that provides information on what Operating Systems are compatible with your printer. Operating System Compatibility with Dell Printers Back to Top 4. Obtaining and Installing Printer Drivers and Software This link takes you to the Dell Obtaining and Installing Printer Drivers and Software Knowledge Base article. Obtaining and Installing Printer Drivers and Software Back to Top 5. Downloading and Viewing Printer Manuals This link takes you to the Dell Manuals.User Guides / Manuals. Back to Top

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