Symptoms

Table of Contents: IntroductionBefore You StartDeploying an Image using SCCMMore Information: Introduction This article takes you through the checks and best practices you require to successfully deploy a Microsoft Windows Operating System to a Dell computer. We provide an overview that covers the most possible outcomes and add any additional information that may be of use at the end of the article. This article should cover all our business and consumer laptops and desktops. (For example: Our Inspiron, XPS, Vostro, Latitude, OptiPlex, and Precision computers.) Note: For the purposes of the Dell Warranty, Dell Technical Support do not support or troubleshoot privately installed images. In order to fully troubleshoot the computer, you may be required to return the computer to the state in which it was shipped to you. If your issue is not seen at that point, then the issue is identified as your image and the machine is testing as working as shipped.

Cause

Before You Start Ensure that you are on the latest BIOS revision for your particular computer. You can get the latest BIOS driver for your particular machine from the Dell Support Site: Ensure that you enter either a service tag or express service code from your computer or select your model type from the list provided. Go to the Drivers section of the on page menu: The left-hand side tab shows you the updates needed based on the tag or code you used. The right-hand side tab lets you find the update yourself, if you only selected the model type: Ensure that your operating system is selected from the drop-down. Go down the page until you get to the BIOS drawer, select the driver kept there. You can compare the revision of the file against the revision of the BIOS which is shown on the front page of the BIOS. To run the file, ensure that the computer is connected to mains power and double-click on the file. Your computer restarts and when it has booted back into the operating system you have updated the BIOS revision to the version from the file you saved and ran. Note: The easiest and quickest way to get into the BIOS on a Dell computer is to: Tap rapidly on the key when you see the Dell Splash screen appear during POST. Alternatively, you can tap rapidly at the key at the same point and select BIOS or Startup from the on-screen menu that appears. For UEFI and Secure Boot builds you must check in the BIOS for: Look for an option to Enable legacy Option ROMs and ensure that it is disabled. Check if the Integrated RAID controller is enabled by default? If it is, ensure that the SATA Operation is set to RAID ON. Ensure that you add the IRST RAID Driver into your Boot image. Especially on newer computers, check that the USB and Thunderbolt ports are enabled and set with no security level. Ensure that secure boot is enabled. For Legacy builds you want to check in the BIOS for: Look for an option to Enable legacy Option ROMs and ensure that it is enabled. Check if the Integrated RAID controller is enabled by default? If it is, ensure that the SATA Operation is set to RAID ON. Ensure that you add the IRST RAID Driver into your Boot image. Especially on newer computers, check that the USB and Thunderbolt ports are enabled and set with no security level. You can create a bootable USB drive using SCCMs Create Task Sequence Media.

Resolution

Deploying an Image using SCCM Note: If your computer does not have an onboard Ethernet port, or dock, then we recommend using a USB 3.0 to Ethernet adapter. However, if your computer supports Thunderbolt 3 and above, we recommend using a USB Type-C to Ethernet adapter instead. Choose the Method used to deploy the Operating System: PXE Initiated Deployments: Deployment is done over a network using a PXE network boot Multicast Deployments: Deployment is done concurrently over a network to multiple clients over separate connections Bootable Media Deployments: Deployment is done from external media when the destination computer starts Stand-Alone Media Deployments: Deployment done in environments with low to no network connectivity, when it is not practical to copy an image over the network Pre-staged Media Deployments: Deployment this way allows you to deploy an operating system to a Dell computer that is not fully provisioned How to deploy the Operating System with SCCM: The Operating System Deployment Process: Identify any device drivers required to run the Boot image or the operating system image you want to deploy. Identify the Boot image you want to use - there are two provided by default. Use a Task Sequence to capture an image of the operating system you want to deploy. Distribute the Boot image, operating system image, and any other related content to a distribution point. Use a Task Sequence that deploys the Boot image and the operating system image. Deploy that Task Sequence to the collection that contains the destination computer. All the computers in that collection receive the Task Sequence. For further information, see the link below to go to Microsoft's own guide: Expand Introduction to Operating System Deployment in Configuration Manager

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