Operational Defect Database

BugZero found this defect 1639 days ago.

BugZero® Enterprise

Real-time monitoring
ServiceNow Integration
Problem ticket automation
Proactive by design

Dell - Defect ID: 142599
Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys

BugZero® Risk Score

Coming soon

Learn more

Last update date:

3/14/2025

Support Case Count: 17
Article View Count: 16020
Impact Category:

Dell 3164
Dell 3488
Dell 3588
Dell 5250
Dell 5288
Dell 5408
Dell 5409
Dell 5418
Dell 5450
Dell 5488
Dell 5508
Dell 5509
Dell 5518
Dell 5550
Dell 7250
Dell ALIENWARE M14X R2
Dell ALIENWARE M18X R2
Dell Alienware 13 R2
Dell Alienware 13 R3
Dell Alienware 14
Dell Alienware 15 R2
Dell Alienware 15 R3
Dell Alienware 15 R4
Dell Alienware 17 R2
Dell Alienware 17 R3
Dell Alienware 17 R4
Dell Alienware 17 R5
Dell Alienware 18
Dell Alienware Area-51m R2
Dell Alienware M11x
Dell Alienware M11x R2
Dell Alienware M11x R3
Dell Alienware M15
Dell Alienware M15 R2
Dell Alienware M15 R3
Dell Alienware M15x
Dell Alienware M17
Dell Alienware M17 R2
Dell Alienware M17 R3
Dell Alienware M17X R2
Dell Alienware M17X R3
Dell Alienware M17x
Dell Alienware M17x R4
Dell Alienware M18x
Dell Alienware m15 R4
Dell Alienware m15 R6
Dell Alienware m15 R7
Dell Alienware m15 R7 AMD
Dell Alienware m15 Ryzen Edition R5
Dell Alienware m16 R1
Dell Alienware m16 R1 AMD
Dell Alienware m16 R2
Dell Alienware m17 R4
Dell Alienware m17 R5 AMD
Dell Alienware m18 R1
Dell Alienware m18 R1 AMD
Dell Alienware m18 R2
Dell Alienware x14 R2
Dell Alienware x15 R1
Dell Alienware x15 R2
Dell Alienware x16 R1
Dell Alienware x16 R2
Dell Alienware x17 R1
Dell Alienware x17 R2
Dell Dock Expansion Station
Dell Dock II Expansion Station
Dell Inspiron 1000
Dell Inspiron 10z 1120
Dell Inspiron 11 3168
Dell Inspiron 11 3169
Dell Inspiron 11 3179
Dell Inspiron 11 3180
Dell Inspiron 11 3185 2-in-1
Dell Inspiron 1100
Dell Inspiron 1122 M102z
Dell Inspiron 1150
Dell Inspiron 11z 1110
Dell Inspiron 11z 1120
Dell Inspiron 11z 1121
Dell Inspiron 1200
Dell Inspiron 1210
Dell Inspiron 13 1370
Dell Inspiron 13 5310
Dell Inspiron 13 5320
Dell Inspiron 13 5330
Dell Inspiron 13 5368 2-in-1
Dell Inspiron 13 5378 2-in-1
Dell Inspiron 13 5379 2-in-1
Dell Inspiron 13 7368 2-in-1
Dell Inspiron 13 7375 2-in-1
Dell Inspiron 13 7378 2-in-1
Dell Inspiron 13 N3010
Dell Inspiron 1300
Dell Inspiron 1318
Dell Inspiron 1320
Dell Inspiron 13z 5323
Dell Inspiron 13z N301z
Dell Inspiron 13z N311z
Dell Inspiron 14 (N4120)
Dell Inspiron 14 1440
Dell Inspiron 14 3420
Dell Inspiron 14 3459
Dell Inspiron 14 3462
Dell Inspiron 14 3465
Dell Inspiron 14 3467
Dell Inspiron 14 3468
Dell Inspiron 14 3473
Dell Inspiron 14 3476
Dell Inspiron 14 5410 2-in-1
Dell Inspiron 14 5420
Dell Inspiron 14 5425
Dell Inspiron 14 5430
Dell Inspiron 14 5435
Dell Inspiron 14 5440
Dell Inspiron 14 5441
Dell Inspiron 14 5443
Dell Inspiron 14 5445
Dell Inspiron 14 5445 (End of Life)
Dell Inspiron 14 5468
Dell Inspiron 14 5485
Dell Inspiron 14 5485 2-in-1
Dell Inspiron 14 7420 2-in-1
Dell Inspiron 14 7425 2-in-1
Dell Inspiron 14 7430 2-in-1
Dell Inspiron 14 7435 2-in-1
Dell Inspiron 14 7440 2-in-1
Dell Inspiron 14 7445 2-in-1
Dell Inspiron 14 7447
Dell Inspiron 14 7460
Dell Inspiron 14 Gaming 7466
Dell Inspiron 14 Gaming 7467
Dell Inspiron 14 M4010
Dell Inspiron 14 M4040
Dell Inspiron 14 N4020
Dell Inspiron 14 N4030
Dell Inspiron 14 N4050
Dell Inspiron 14 Plus 7420
Dell Inspiron 14 Plus 7430
Dell Inspiron 14 Plus 7440
Dell Inspiron 14 Plus 7441
Dell Inspiron 1410
Dell Inspiron 1420
Dell Inspiron 1425
Dell Inspiron 1427
Dell Inspiron 1428
Dell Inspiron 1440
Dell Inspiron 1464
Dell Inspiron 14R 5420 (End of Life)
Dell Inspiron 14R 5421
Dell Inspiron 14R 5437
Dell Inspiron 14R N4010
Dell Inspiron 14R N4110
Dell Inspiron 14R SE 7420
Dell Inspiron 14z 1470
Dell Inspiron 14z 5423
Dell Inspiron 14z N411z
Dell Inspiron 15 1564
Dell Inspiron 15 3510
Dell Inspiron 15 3511
Dell Inspiron 15 3515
Dell Inspiron 15 3520
Dell Inspiron 15 3521
Dell Inspiron 15 3525
Dell Inspiron 15 3530
Dell Inspiron 15 3535
Dell Inspiron 15 3555
Dell Inspiron 15 3559
Dell Inspiron 15 3565
Dell Inspiron 15 3567
Dell Inspiron 15 3568
Dell Inspiron 15 3573
Dell Inspiron 15 3576
Dell Inspiron 15 5565
Dell Inspiron 15 5566
Dell Inspiron 15 5567
Dell Inspiron 15 5568 2-in-1
Dell Inspiron 15 5578 2-in-1
Dell Inspiron 15 5579 2-in-1
Dell Inspiron 15 5582 2-in-1
Dell Inspiron 15 5583
Dell Inspiron 15 5584
Dell Inspiron 15 5585
Dell Inspiron 15 7510
Dell Inspiron 15 7559
Dell Inspiron 15 7560
Dell Inspiron 15 7569 2-in-1
Dell Inspiron 15 7572
Dell Inspiron 15 7579 2-in-1
Dell Inspiron 15 Gaming 5576
Dell Inspiron 15 Gaming 5577
Dell Inspiron 15 Gaming 7566
Dell Inspiron 15 Gaming 7567
Dell Inspiron 15 Gaming 7577
Dell Inspiron 15 M5010
Dell Inspiron 15 M5030
Dell Inspiron 15 N5010
Dell Inspiron 15 N5030
Dell Inspiron 15 N5040
Dell Inspiron 15 N5050
Dell Inspiron 1501
Dell Inspiron 1520
Dell Inspiron 1521
Dell Inspiron 1525
Dell Inspiron 1526
Dell Inspiron 1545
Dell Inspiron 1546
Dell Inspiron 15R 5520
Dell Inspiron 15R 5521
Dell Inspiron 15R 5537
Dell Inspiron 15R N5110
Dell Inspiron 15R SE 7520
Dell Inspiron 15Z 5523
Dell Inspiron 15z 1570
Dell Inspiron 16 5620
Dell Inspiron 16 5625
Dell Inspiron 16 5630
Dell Inspiron 16 5635
Dell Inspiron 16 5640
Dell Inspiron 16 5645
Dell Inspiron 16 7610
Dell Inspiron 16 7620 2-in-1
Dell Inspiron 16 7630 2-in-1
Dell Inspiron 16 7635 2-in-1
Dell Inspiron 16 7640 2-in-1
Dell Inspiron 16 Plus 7620
Dell Inspiron 16 Plus 7630
Dell Inspiron 16 Plus 7640
Dell Inspiron 17 5765
Dell Inspiron 17 5767
Dell Inspiron 17 7773 2-in-1
Dell Inspiron 17 7778 2-in-1
Dell Inspiron 17 7779 2-in-1
Dell Inspiron 17 N7010
Dell Inspiron 1720
Dell Inspiron 1721
Dell Inspiron 1750
Dell Inspiron 1764
Dell Inspiron 17R 5720
Dell Inspiron 17R 5721
Dell Inspiron 17R 5737
Dell Inspiron 17R N7110
Dell Inspiron 17R SE 7720
Dell Inspiron 2000
Dell Inspiron 2100
Dell Inspiron 2200
Dell Inspiron 2500
Dell Inspiron 2600
Dell Inspiron 2650
Dell Inspiron 3000
Dell Inspiron 300m
Dell Inspiron 3135
Dell Inspiron 3137
Dell Inspiron 3138
Dell Inspiron 3147
Dell Inspiron 3148
Dell Inspiron 3152 2-in-1
Dell Inspiron 3153 2-in-1
Dell Inspiron 3157 2-in-1
Dell Inspiron 3158 2-in-1
Dell Inspiron 3195 2-in-1
Dell Inspiron 3200
Dell Inspiron 3420 (End of Life)
Dell Inspiron 3421
Dell Inspiron 3437
Dell Inspiron 3441
Dell Inspiron 3442
Dell Inspiron 3443
Dell Inspiron 3451
Dell Inspiron 3452
Dell Inspiron 3458
Dell Inspiron 3480
Dell Inspiron 3481
Dell Inspiron 3482
Dell Inspiron 3490
Dell Inspiron 3493
Dell Inspiron 3500
Dell Inspiron 3501
Dell Inspiron 3502
Dell Inspiron 3505
Dell Inspiron 3520 (End of Life)
Dell Inspiron 3521 (End of Life)
Dell Inspiron 3531
Dell Inspiron 3537
Dell Inspiron 3541
Dell Inspiron 3542
Dell Inspiron 3543
Dell Inspiron 3551
Dell Inspiron 3552
Dell Inspiron 3558
Dell Inspiron 3580
Dell Inspiron 3581
Dell Inspiron 3582
Dell Inspiron 3583
Dell Inspiron 3584
Dell Inspiron 3585
Dell Inspiron 3590
Dell Inspiron 3593
Dell Inspiron 3595
Dell Inspiron 3700
Dell Inspiron 3721
Dell Inspiron 3737
Dell Inspiron 3780
Dell Inspiron 3781
Dell Inspiron 3782
Dell Inspiron 3785
Dell Inspiron 3790
Dell Inspiron 3793
Dell Inspiron 3800
Dell Inspiron 4000
Dell Inspiron 4100
Dell Inspiron 4150
Dell Inspiron 5000
Dell Inspiron 5000e
Dell Inspiron 500m
Dell Inspiron 5100
Dell Inspiron 510m
Dell Inspiron 5150
Dell Inspiron 5160
Dell Inspiron 5280 2-in-1
Dell Inspiron 5300
Dell Inspiron 5301
Dell Inspiron 5370
Dell Inspiron 5390
Dell Inspiron 5391
Dell Inspiron 5400 2-in-1
Dell Inspiron 5405
Dell Inspiron 5406 2-in-1
Dell Inspiron 5415
Dell Inspiron 5425 (End of Life)
Dell Inspiron 5439
Dell Inspiron 5442
Dell Inspiron 5447
Dell Inspiron 5448
Dell Inspiron 5451
Dell Inspiron 5452
Dell Inspiron 5455
Dell Inspiron 5457
Dell Inspiron 5458
Dell Inspiron 5459
Dell Inspiron 5480
Dell Inspiron 5481 2-in-1
Dell Inspiron 5482 2-in-1
Dell Inspiron 5488
Dell Inspiron 5490
Dell Inspiron 5491 2-in-1
Dell Inspiron 5493
Dell Inspiron 5494
Dell Inspiron 5498
Dell Inspiron 5505
Dell Inspiron 5515
Dell Inspiron 5542
Dell Inspiron 5543
Dell Inspiron 5545
Dell Inspiron 5547
Dell Inspiron 5548
Dell Inspiron 5551
Dell Inspiron 5552
Dell Inspiron 5555
Dell Inspiron 5557
Dell Inspiron 5558
Dell Inspiron 5559
Dell Inspiron 5570
Dell Inspiron 5575
Dell Inspiron 5580
Dell Inspiron 5590
Dell Inspiron 5591 2-in-1
Dell Inspiron 5593
Dell Inspiron 5594
Dell Inspiron 5598
Dell Inspiron 5748
Dell Inspiron 5749
Dell Inspiron 5755
Dell Inspiron 5758
Dell Inspiron 5759
Dell Inspiron 5770
Dell Inspiron 5775
Dell Inspiron 6000
Dell Inspiron 600m
Dell Inspiron 630m
Dell Inspiron 6400
Dell Inspiron 640M
Dell Inspiron 7000
Dell Inspiron 700M
Dell Inspiron 710M
Dell Inspiron 7300
Dell Inspiron 7300 2-in-1
Dell Inspiron 7306 2-in-1
Dell Inspiron 7347
Dell Inspiron 7348 2-in-1
Dell Inspiron 7352
Dell Inspiron 7353 2-in-1
Dell Inspiron 7359 2-in-1
Dell Inspiron 7370
Dell Inspiron 7373 2-in-1
Dell Inspiron 7380
Dell Inspiron 7386 2-in-1
Dell Inspiron 7390 2-in-1
Dell Inspiron 7391
Dell Inspiron 7391 2-in-1
Dell Inspiron 7400
Dell Inspiron 7405 2-in-1
Dell Inspiron 7415 2-in-1
Dell Inspiron 7437
Dell Inspiron 7472
Dell Inspiron 7490
Dell Inspiron 7500
Dell Inspiron 7500 (End of Life)
Dell Inspiron 7500 2-in-1 Black
Dell Inspiron 7500 2-in-1 Silver
Dell Inspiron 7501
Dell Inspiron 7506 2-in-1
Dell Inspiron 7537
Dell Inspiron 7547
Dell Inspiron 7548
Dell Inspiron 7557
Dell Inspiron 7558
Dell Inspiron 7568 2-in-1
Dell Inspiron 7570
Dell Inspiron 7573 2-in-1
Dell Inspiron 7580
Dell Inspiron 7586 2-in-1
Dell Inspiron 7590
Dell Inspiron 7590 2-in-1
Dell Inspiron 7591
Dell Inspiron 7591 2-in-1
Dell Inspiron 7706 2-in-1
Dell Inspiron 7737
Dell Inspiron 7746
Dell Inspiron 7786 2-in-1
Dell Inspiron 7791 2-in-1
Dell Inspiron 8000
Dell Inspiron 8100
Dell Inspiron 8200
Dell Inspiron 8500
Dell Inspiron 8600
Dell Inspiron 8600c
Dell Inspiron 9100
Dell Inspiron 9200
Dell Inspiron 9300
Dell Inspiron 9400
Dell Inspiron B120
Dell Inspiron B130
Dell Inspiron Chromebook 7486
Dell Inspiron Chromebook 11 3181
Dell Inspiron Chromebook 11 3181 2-in-1
Dell Inspiron E1405
Dell Inspiron E1505
Dell Inspiron E1705
Dell Inspiron M301Z
Dell Inspiron M411R
Dell Inspiron M421R
Dell Inspiron M431R
Dell Inspiron M501R
Dell Inspiron M5040
Dell Inspiron M511R
Dell Inspiron M521R
Dell Inspiron M531R
Dell Inspiron M731R
Dell Inspiron Mini 10 1010
Dell Inspiron Mini 10 1012
Dell Inspiron Mini 10v 1011
Dell Inspiron Mini 10v 1018
Dell Inspiron Mini 12 1210
Dell Inspiron Mini 9 910
Dell Inspiron Mini Duo 1090
Dell Inspiron X200
Dell Inspiron XPS
Dell Inspiron XPS Gen 2
Dell Latitude 5414 Rugged
Dell Latitude 10
Dell Latitude 100L
Dell Latitude 10e ST2E
Dell Latitude 110L
Dell Latitude 120L
Dell Latitude 13
Dell Latitude 13 3379 2-in-1
Dell Latitude 13 3380
Dell Latitude 131L
Dell Latitude 2100
Dell Latitude 2110
Dell Latitude 2120
Dell Latitude 3120
Dell Latitude 3140
Dell Latitude 3150
Dell Latitude 3160
Dell Latitude 3180
Dell Latitude 3189
Dell Latitude 3190
Dell Latitude 3190 2-in-1
Dell Latitude 3300
Dell Latitude 3301
Dell Latitude 3310
Dell Latitude 3310 2-in-1
Dell Latitude 3320
Dell Latitude 3330
Dell Latitude 3330 (End of Life)
Dell Latitude 3340
Dell Latitude 3340 (End of Life)
Dell Latitude 3350
Dell Latitude 3390 2-in-1
Dell Latitude 3400
Dell Latitude 3410
Dell Latitude 3420
Dell Latitude 3430
Dell Latitude 3440
Dell Latitude 3440 (End of Life)
Dell Latitude 3445 Chromebook
Dell Latitude 3450
Dell Latitude 3450 (End of Life)
Dell Latitude 3460
Dell Latitude 3470
Dell Latitude 3490
Dell Latitude 3500
Dell Latitude 3510
Dell Latitude 3520
Dell Latitude 3530
Dell Latitude 3540
Dell Latitude 3540 (End of Life)
Dell Latitude 3550
Dell Latitude 3550 (End of Life)
Dell Latitude 3560
Dell Latitude 3570
Dell Latitude 3590
Dell Latitude 5175 2-in-1
Dell Latitude 5179 2-in-1
Dell Latitude 5285 2-in-1
Dell Latitude 5289 2-in-1
Dell Latitude 5290
Dell Latitude 5290 2-in-1
Dell Latitude 5300
Dell Latitude 5300 2-in-1
Dell Latitude 5300 2-in-1 Chromebook
Dell Latitude 5310
Dell Latitude 5310 2-in-1
Dell Latitude 5320
Dell Latitude 5330
Dell Latitude 5340
Dell Latitude 5350
Dell Latitude 5400
Dell Latitude 5400 Chromebook
Dell Latitude 5401
Dell Latitude 5404 Rugged
Dell Latitude 5410
Dell Latitude 5411
Dell Latitude 5420
Dell Latitude 5420 Rugged
Dell Latitude 5421
Dell Latitude 5424 Rugged
Dell Latitude 5430
Dell Latitude 5430 Chromebook
Dell Latitude 5430 Rugged
Dell Latitude 5431
Dell Latitude 5440
Dell Latitude 5450
Dell Latitude 5455
Dell Latitude 5490
Dell Latitude 5491
Dell Latitude 5495
Dell Latitude 5500
Dell Latitude 5501
Dell Latitude 5510
Dell Latitude 5511
Dell Latitude 5520
Dell Latitude 5521
Dell Latitude 5530
Dell Latitude 5531
Dell Latitude 5540
Dell Latitude 5550
Dell Latitude 5580
Dell Latitude 5590
Dell Latitude 5591
Dell Latitude 6430u
Dell Latitude 7200 2-in-1
Dell Latitude 7204 Rugged
Dell Latitude 7210 2-in-1
Dell Latitude 7214 Rugged Extreme
Dell Latitude 7275
Dell Latitude 7280
Dell Latitude 7285 2-in-1
Dell Latitude 7290
Dell Latitude 7300
Dell Latitude 7310
Dell Latitude 7320
Dell Latitude 7320 Detachable
Dell Latitude 7330
Dell Latitude 7330 Rugged Extreme
Dell Latitude 7340
Dell Latitude 7350
Dell Latitude 7350 2-in-1 (End of Life)
Dell Latitude 7350 Detachable
Dell Latitude 7370
Dell Latitude 7380
Dell Latitude 7389 2-in-1
Dell Latitude 7390
Dell Latitude 7390 2-in-1
Dell Latitude 7400
Dell Latitude 7400 2-in-1
Dell Latitude 7404 Rugged
Dell Latitude 7410
Dell Latitude 7410 Chromebook
Dell Latitude 7414 Rugged
Dell Latitude 7420
Dell Latitude 7424 Rugged Extreme
Dell Latitude 7430
Dell Latitude 7440
Dell Latitude 7450
Dell Latitude 7455
Dell Latitude 7480
Dell Latitude 7490
Dell Latitude 7520
Dell Latitude 7530
Dell Latitude 7640
Dell Latitude 7650
Dell Latitude 9330
Dell Latitude 9410
Dell Latitude 9420
Dell Latitude 9430
Dell Latitude 9440 2-in-1
Dell Latitude 9450 2-in-1
Dell Latitude 9510
Dell Latitude 9520
Dell Latitude C400
Dell Latitude C500
Dell Latitude C510
Dell Latitude C540
Dell Latitude C600
Dell Latitude C610
Dell Latitude C640
Dell Latitude C800
Dell Latitude C810
Dell Latitude C840
Dell Latitude CP
Dell Latitude CPi A
Dell Latitude CPi R
Dell Latitude CPt
Dell Latitude CPt S
Dell Latitude CPt V
Dell Latitude CPx H
Dell Latitude CPx J
Dell Latitude CS R
Dell Latitude CSx H
Dell Latitude Cpi
Dell Latitude D400
Dell Latitude D410
Dell Latitude D420
Dell Latitude D430
Dell Latitude D500
Dell Latitude D505
Dell Latitude D510
Dell Latitude D520
Dell Latitude D530
Dell Latitude D531
Dell Latitude D600
Dell Latitude D610
Dell Latitude D620
Dell Latitude D620 ATG
Dell Latitude D630
Dell Latitude D630 ATG
Dell Latitude D630 XFR
Dell Latitude D630c
Dell Latitude D631
Dell Latitude D800
Dell Latitude D810
Dell Latitude D820
Dell Latitude D830
Dell Latitude E4200
Dell Latitude E4300
Dell Latitude E4310
Dell Latitude E5270
Dell Latitude E5400
Dell Latitude E5410
Dell Latitude E5420
Dell Latitude E5420M
Dell Latitude E5430
Dell Latitude E5440
Dell Latitude E5470
Dell Latitude E5500
Dell Latitude E5510
Dell Latitude E5520
Dell Latitude E5520M
Dell Latitude E5530
Dell Latitude E5540
Dell Latitude E5570
Dell Latitude E6220
Dell Latitude E6230
Dell Latitude E6320
Dell Latitude E6330
Dell Latitude E6400
Dell Latitude E6400 ATG
Dell Latitude E6400 XFR
Dell Latitude E6410
Dell Latitude E6410 ATG
Dell Latitude E6420
Dell Latitude E6420 ATG
Dell Latitude E6420 XFR
Dell Latitude E6430
Dell Latitude E6430 ATG
Dell Latitude E6430s
Dell Latitude E6440
Dell Latitude E6500
Dell Latitude E6510
Dell Latitude E6520
Dell Latitude E6530
Dell Latitude E6540
Dell Latitude E7240 Ultrabook
Dell Latitude E7270
Dell Latitude E7440
Dell Latitude E7450
Dell Latitude E7470
Dell Latitude L400
Dell Latitude LM
Dell Latitude LS
Dell Latitude LT
Dell Latitude LX 4 D
Dell Latitude LX 4 DT
Dell Latitude LX 4100D T
Dell Latitude MMC
Dell Latitude ST
Dell Latitude SX 4
Dell Latitude V700
Dell Latitude V710
Dell Latitude V740
Dell Latitude X1
Dell Latitude X200
Dell Latitude X300
Dell Latitude XP4
Dell Latitude XT
Dell Latitude XT2
Dell Latitude XT2 XFR
Dell Latitude XT3
Dell Latitude Xpi
Dell Latitude Xpi CD
Dell Latitude Xpi CD MMX
Dell Latitude Z
Dell Port APR
Dell Port II APR
Dell XPS 11 9P33
Dell XPS 12 9250
Dell XPS 12 9Q23
Dell XPS 12 9Q33
Dell XPS 13 7390
Dell XPS 13 7390 2-in-1
Dell XPS 13 9300
Dell XPS 13 9305
Dell XPS 13 9310
Dell XPS 13 9310 2-in-1
Dell XPS 13 9315
Dell XPS 13 9315 2-in-1
Dell XPS 13 9333
Dell XPS 13 9340
Dell XPS 13 9343
Dell XPS 13 9345
Dell XPS 13 9350
Dell XPS 13 9350 (End of Life)
Dell XPS 13 9360
Dell XPS 13 9365 2-in-1
Dell XPS 13 9370
Dell XPS 13 9380
Dell XPS 13 L321X
Dell XPS 13 L322X
Dell XPS 13 Plus 9320
Dell XPS 14 9440
Dell XPS 14 L401X
Dell XPS 14 L421X
Dell XPS 14Z L412Z
Dell XPS 15 7590
Dell XPS 15 9500
Dell XPS 15 9510
Dell XPS 15 9520
Dell XPS 15 9530
Dell XPS 15 9530 (End of Life)
Dell XPS 15 9550
Dell XPS 15 9560
Dell XPS 15 9570
Dell XPS 15 9575 2-in-1
Dell XPS 15 L501X
Dell XPS 15 L502X
Dell XPS 15 L521X
Dell XPS 15Z L511Z
Dell XPS 16 9640
Dell XPS 17 9700
Dell XPS 17 9710
Dell XPS 17 9720
Dell XPS 17 9730
Dell XPS 17 L701X
Dell XPS 17 L702X
Dell XPS M1210
Dell XPS M1330
Dell XPS M140
Dell XPS M1530
Dell XPS M170
Dell XPS M1710
Dell XPS M1730
Dell XPS M2010
Dell alienware M14x

Symptoms

Summary: Audio and/or Video distortion may occur when using the keyboard to adjust the display brightness when playing multimedia content (online or stored locally). Distortion while adjusting brightness If you encounter a situation where the audio on your Dell portable system becomes distorted (cracks, pops, drops etc.) or the video freezes momentarily or stutters when you attempt to adjust using the keyboard shortcut keys, this is caused by making changes to the LCD screen brightness during playback. Adjusting the display brightness via the keyboard generates multiple processor interrupts and these interrupts can affect the playback of video or audio on the system regardless of the multimedia source. This effect may be more evident on some system configurations than it is on others.

Cause

None

Resolution

Solution This issue is not a fault, but simply a limitation of the operating system.The solution is to not manually adjust the display brightness during playback. The issue only occurs when the keyboard function key shortcut is pressed and held. Momentary function key adjustments (one second pause between key presses) to adjust the brightness will not cause this distortion.If a brightness change is needed, it is suggested that you pause the playback, make you brightness adjustment then resume the playback or make adjustments with momentary key presses.

Support Cases

Original Vendor Announcement

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OPERATIONAL DEFECT DATABASE

Operational Defect Database

BugZero® Enterprise

Dell - Defect ID: 142599
Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys

BugZero® Risk Score

Last update date:

Defect details

Known affected products

Known affected releases

Known fixed releases

Change History

Description

Symptoms

Cause

Resolution

Support Cases

Sources / Additional Resources / Links

Top Dell defects
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OPERATIONAL DEFECT DATABASE

Operational Defect Database

BugZero® Enterprise

Dell - Defect ID: 142599 Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys

BugZero® Risk Score

Last update date:

Defect details

Known affected products

Known affected releases

Known fixed releases

Change History

Description

Symptoms

Cause

Resolution

Support Cases

Sources / Additional Resources / Links

Top Dell defects(by risk score)

Search:

Dell - Defect ID: 142599
Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys

Top Dell defects
(by risk score)