Article Summary: This article helps you find information about your Dell S2317Hwi Monitor like how to setup the monitor, how to use the monitor and some common troubleshooting methods to resolve the most common monitor related issues. Table of Contents: Key Features of Dell S2317Hwi MonitorMonitor SpecificationsSetting Up Your Dell S2317Hwi MonitorUsing the On-Screen Display (OSD) MenuDell LCD Monitor Pixel GuidelinesReset to Factory SettingsHow to run the Monitor Self-Test?How to run the Built-In Diagnostics?TroubleshootingDocumentationFrequently Asked Questions Key Features of Dell S2317Hwi Monitor The Dell Wireless Monitor enables your laptop computer, tablet & smartphone devices to display your screen image via Wi-Fi Direct interface. When you connect the laptop, tablet & smartphone to the Dell Wireless Monitor, you can access the mouse & keyboard connected to the monitor to control the device (laptop, tablet or smartphone). Wirelessly connect two mobile devices (Windows laptop + Android smartphone/tablet) on a single large screen.Simultaneously display content from two mobile devices and edit with a single keyboard and mouse.Conveniently transition your tasks wirelessly between mobile devices and a monitor screen with ease.Wireless connectivity via IEEE 802.11 ac, Bluetooth, and MiracastFull HD resolution, 1920 x 1080 at 60 HzFull screen support for lower resolutionsScreen rotation up to 90 degreesWireless Charging for mobile devices Back to Top Monitor Specifications This section provides some specifications of the Dell S2317Hwi Monitor. For more information about the Dell S2317Hwi Monitor, refer to the User's Guide at the Dell Support website. DescriptionSpecificationScreen typeActive matrix - TFT LCDContrast ratio1000 to 1 (typical) 2M to 1 (typical Dynamic Contrast On)Maximum preset resolution1920 x 1080 at 60 HzWireless Standard802.11 acFrequency Band2.4GHz, 5GHz - ConcurrentConnectivityWiFi Direct, ScreencastPortsHDMI USB 3.0Wireless Charging BaseQi (WPC)/PMA compatible Back to Top Setting Up Your Dell S2317Hwi Monitor This section provides information on How to Setup Your Monitor. Attaching the Stand - Refer to the Setting Up The Monitor section in the User's Guide on Connecting the Stand to your Dell S2317HWi Monitor.Connecting the Monitor - Refer to the Dell knowledge base article Guide to Dell Wireless Monitors. Alternatively, you can also refer to the Setting Up The Monitor in the User's Guide for your Dell S2317HWi Monitor.Ports & Connectors - Refer to the User's Guide for your Dell S2317HWi Monitor for more information on the Ports & Connectors available on your Dell S2317HWi Monitor.Mirror your device to the monitor wirelessly - Refer to the Dell knowledge base article Guide to Dell Wireless Monitors Dell knowledgebase article for more information.Using the Wireless Charging Base - Refer to the Using the Wireless Charging Base section in the User's Guide of your Dell S2317HWi. Back to Top Using the On-Screen Display (OSD) Menu The Dell S2317HWi Monitor has two menus to setup and change the settings of the monitor - Home Screen and On-Screen Display (OSD) menu. Home Screen of the Dell S2317HWi monitor, allows you to identify the name (SSID) of the wireless monitor and change settings like wireless frequency band, renaming the monitor, enabling dual device connectivity, performing a factory reset and checking the firmware version of the monitor. To access the Home Screen settings: Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.Click on the gear icon on the top-right corner to access the settings. Figure 1: Home Screen DescriptionMonitor nameSettings iconDell Wireless Monitor application URL For more information on Using the On-Screen Display (OSD) Menu using the buttons on the monitor, refer to the Operating Your Monitor section in the User's Guide for Dell S2317HWi Monitor. Back to Top Dell LCD Monitor Pixel Guidelines For more information refer to Dell LCD Monitor Pixel Guidelines knowledge base article. Back to Top Reset your Dell S2317Hwi Monitor to Factory Settings To reset your Dell S2317HWi Monitor to Factory Settings, follow these instructions: Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.Click on the gear icon on the top-right corner.Click Factory Reset. NOTE: Performing a Factory Reset on the monitor will remove the pairing information of wireless devices and change the name of the monitor. Click OK to complete the Factory Reset procedure.Reconnect your devices to the monitor. Refer to the Dell knowledge base article Guide to Dell Wireless Monitors Dell knowledgebase article for more information. Back to Top How to run the Monitor Self-Test? It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios: No Power - Your computer is not powering ON or showing any signs of power.No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen. Your Dell S2317Hwi Monitor provides a self-test feature that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove the video cables (VGA, DVI, HDMI or DisplayPort) from the back of the computer.Turn on the monitor.Turn off your monitor and reconnect the video cable: then turn on both your computer and the monitor.If your monitor screen remains blank after you use the previous procedure, check your video card (GPU) and computer, because your monitor is functioning properly. Back to Top How to run the Built-In Diagnostics? Your Dell S2317Hwi monitor has a built-in diagnostic tool that helps to determine if the screen abnormality you are experiencing is a problem with the monitor or with the video card on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade etc., it is always a good practise to isolate the monitor by running the Built-In Diagnostics. Make sure that the screen is clean (no dust particles on the surface of the screen).Unplug the video cable(s) from the back of the computer or the monitor. The monitor will now enter self-test mode.On the front panel, press and hold Button 1 and Button 4 simultaneously for two seconds. A gray screen appears.Carefully inspect the screen for abnormalities.Press Button 4 on the front panel again. The color of the screen changes to red.Inspect the display for any abnormalities.Repeat step 5 and step 6 to inspect the display in green, blue, black, white and text screens.The test is complete when the white screen appears.Press Button 4 to exit the Built-In diagnostics. NOTE: If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card (GPU) and the computer.If you notice any abnormalities during Built-In Diagnostics, you may get the monitor repaired/replaced if it is under warranty by contacting Dell Technical Support. Back to Top Troubleshooting This section contains information about common troubleshooting methods for your Dell S2317Hwi Monitor. Common Troubleshooting Common ProblemWhat User ExperiencesPossible SolutionNo Video - Power LED OffNo picture Make sure that the power cable connecting the monitor is properly connected and secure.Verify that the power outlet is functioning properly using any other electrical equipment.Make sure that the power button is depressed fully.Test with known good cable and known good system if possible. No Video - Power LED OnNo picture or no brightness. Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).Perform monitor self-test feature check.Check for bent or broken pins in the video cable connector.Reseat both ends of video cable.Try with known good video cable.Run the built-in diagnostics.Make sure that the correct input source is selected via the Input Source Select button.Test monitor with known good system if available. Poor FocusPicture is fuzzy, blurry or ghosting. Reseat both ends of video cable.Try with known good video cable.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Eliminate video extension cables.Reset the monitor to Factory Settings. Shaky/Jittery VideoWavy picture or fine movement. Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Reset the monitor to Factory Settings.Check for environmental factors (like fans or other sources of interference).Relocate the monitor and test it in another room. Missing PixelsLCD screen has spots. Cycle power on-off.Pixel that is permanently off is a natural defect that can occur in LCD technology.Run the built-in diagnostics. Stuck-On/Off PixelsLCD screen has bright spot. Cycle power on-off.A few permanently bright or dark pixels are considered normal by industry standards. The exact number of pixels allowed varies depending on the monitor. Refer to Monitor Quality and Pixel Policy for more details.Run the built-in diagnostics. Brightness ProblemsPicture too dim or too bright. Dim/discolored video can be caused by the video cable, so try reseating the cable and swapping with a known good part.Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Brightness/Contrast controls via the On-Screen Display Menu (OSD). Geometric DistortionScreen not centered correctly. Reset the monitor to Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust the Brightness/Contrast controls through the On-Screen Display Menu (OSD). NOTE:When using DisplayPort input, the positioning adjustments are not available. Horizontal/Vertical LinesScreen has one or more lines. Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Perform monitor self-test feature check and determine if these lines are also in self-test mode.Check for bent or broken pins in the video cable connector.Run the built-in diagnostics. NOTE: When using DisplayPort input, the positioning adjustments are not available. Synchronization ProblemsScreen is scrambled or appears torn. Reset the monitor to the Factory Settings.Perform Auto Adjust via On-Screen Display Menu (OSD).Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.Check for bent or broken pins in the video cable connector.Restart the computer in the power safe mode. Safety-Related IssuesVisible signs of smoke or sparks. Do not perform any troubleshooting steps.Contact Dell Technical Support immediately. Intermittent ProblemsMonitor malfunctions on and off. Make sure that the video cable is connected properly with the monitor and the computer.Reset the monitor to the Factory Settings.Run the self-test feature and determine if the intermittent problem occurs in the self-test mode. Missing ColorPicture does not have color. Run the monitor self-test feature check.Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.Check for bent or broken pins in the video cable connector. Wrong ColorPicture color is not good. Change the color-setting mode in the Color Settings On-Screen Display Menu (OSD) to Graphics or Video, depending on the application.Try a different color preset setting in the Color Settings On-Screen Display Menu (OSD).Adjust the R, G, B value in the Color Settings OSD, if Color Management is turned off.Change the input color format to PC RGB or YPbPr in the Color Settings On-Screen Display Menu (OSD).Run the built-in diagnostic tool. Image Retention from a Static Image Left on the Monitor for a Long PeriodFaint shadow from the static image appears on the screen. Use the Power Management feature to turn off the monitor when it is not in use.Alternatively, use a dynamically changing screensaver.Use LCD Conditioning feature under Other Settings to eliminate image retention. USB Specific Issues Specific SymptomsWhat User ExperiencesPossible SolutionUSB interface is not workingUSB peripherals are not working Check that your monitor is turned On.Reconnect the upstream cable to your computer.Reconnect the USB peripherals (downstream connector).Switch Off and then turn On the monitor again.Reboot the computer.Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer. High Speed USB 3.0 interface is slowHigh Speed USB 3.0 peripherals working slowly or not working at all Check that your computer is USB 3.0 capable.Some computers have USB 3.0, USB 2.0 and USB 1.1 ports.Ensure that the correct USB port is used.Reconnect the upstream cable to your computer.Reconnect the USB peripherals (downstream connector).Reboot the computer. Wireless USB peripherals stop working when a USB 3.0 device is plugged inWireless USB peripherals responding slowly or only working as the distance between itself and its receiver decreases Increase the distance between the USB 3.0 peripherals and the wireless USB receiver.Position your wireless USB receiver as close as possible to the wireless USB peripherals.Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.0 port. Common error messages on Dell S2317HWi Monitor Error MessageSolutionConnection failed Maximum of 2 connections reached. (Error 1)Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.Connection failed Only one Windows device can be connected at a time. (Error 2)Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.Connection failed Connecting two Windows devices or two Android devices at the same time is not supported. (Error 3)Only one Windows and one Android device can be connected to the monitor simultaneously. Note: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop computer and Android table or smartphone.Connection failed To enable dual connection of Windows and Android, please install the Dell Wireless Monitor software on each device. (Error 4)To enable Dual Connection, the Dell Wireless Monitor software should be installed on both devices. Ensure that Dual Connection is enabled: Disconnect from the monitor.Click the icon in the Home screen.Click Advanced.Enable Dual Connection. Connection failed Multiple device connection failed, please try again. (Error 5) Disconnect your computer, smartphone or tablet. Follow the instructions to reconnect the devices: Connecting your Dell wireless monitor in Windows 10Connecting your Dell wireless monitor in Windows 8.1Connecting your Dell wireless monitor in Android Reset the monitor to factory defaults and try connecting again. Connection failed To enable dual connection of Windows and Android, please allow Dual Connection under Advanced monitor settings. (Error 6)To enable Dual Connection, the Dell Wireless Monitor software should be installed on both devices. Ensure that Dual Connection is enabled: Disconnect from the monitor.Click the icon in the Home screen.Click Advanced.Enable Dual Connection. Channel optimization The W-Fi channel between your Windows device and Dell wireless monitor has been changed. To optimize the performance, it is advised to reconnect to the monitor.Reconnect your Windows computer, Android smartphone or tablet to the Dell wireless monitor. Issue (Symptom)Possible SolutionLaptop computer cannot connect to the monitor Try connecting to monitor again. If it subsequent tries does not work, proceed to the next step.Restart your computer and try connecting.Remove the Wireless Monitor from Devices and Printers under Control Panel.Change the Band Selection of the monitor, try with 2.4Ghz or 5Ghz.Reset the Monitor to Factory Defaults. Refer to the How to Use and Troubleshoot guide for your monitor.Install the latest Wireless Card drivers on your laptop computer. Keyboard and Mouse connected to the monitor not working on the laptop computer Ensure to click on Allow input from a keyboard or mouse connected to this display on the laptop computer during the first time setup process.Disconnect the keyboard and mouse from the monitor and reconnect the keyboard and mouse.Power OFF the monitor, wait for 30 seconds and then power ON the monitor.Restart your laptop computer.Reset the Monitor to Factory Defaults. Refer to the How to Use and Troubleshoot guide for your monitor.Try a different set of keyboard and mouse to see if the issue is specific to the keyboard and mouse. Keyboard and Mouse connected to the monitor not working on the Tablet or Smartphone Disconnect the keyboard and mouse from the monitor and reconnect the keyboard and mouse.Power OFF the monitor, wait for 30 seconds and then power ON the monitor.Restart your Android tablet or smartphone.Forget the Dell wireless monitor from the Bluetooth settings menu of the tablet or smartphone.Clear data of the Dell Wireless Monitor app from the App Info menu No Audio from the monitor Set the Dell wireless monitor as the default playback device. Android tablet or smartphone cannot connect to the monitor Using the Home Screen options on the monitor, enable Dual Connection. Refer to the How to Use and Troubleshoot guide for your monitor.Disconnect the laptop computer (if it is connected) from the monitor. Connect the Android tablet or smartphone first.Verify if both the Android tablet or smartphone and laptop computer are connected to the same Wi-Fi network.Verify if both the Android tablet or smartphone and the monitor are using the same Band. Video quality is not good Verify if both monitor and laptop computer, Android tablet or smartphone are configured to use the same Band. Refer to the User Manual of your device to learn about how to change the wireless band.Using the Home Screen options, change the Band selection to 5Ghz on the Monitor and your laptop computer, Android tablet or smartphone. Audio quality is not good Verify if both monitor and laptop computer, Android tablet or smartphone are configured to use the same Band. Refer to the User Manual of your device to learn about how to change the wireless band.Using the Home Screen options, change the Band selection to 5Ghz on the Monitor and your laptop computer, Android tablet or smartphone. Cannot see the monitor name on the computer, tablet or smartphone Power OFF the monitor, wait for 30 seconds and then power ON the monitor.Restart your laptop computer, Android tablet or smartphone.Using the Home Screen options, change the Band selection to Auto. Back to Top Documentation To view or download the User's Guide or Manuals for your Dell S2317Hwi Monitor, follow these instructions: Visit the Dell Manuals website.Click View Products button under Browse for a Product.Select Monitors & Projectors and then Select Monitors.From the list, click on Dell S2317Hwi Monitor.Click on PDF next to the required document. Click on More Languages to view the list of available language options.Click on PDF next to the preferred choice of language. Back to Top Frequently Asked Questions How do I set the maximum resolution on Dell S2317Hwi Monitor? Using Windows Display Settings In Windows 7, Windows 8, Windows 8.1 and Windows 10: For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.Right-click on the desktop and click Screen Resolution.Click the dropdown list of the Screen Resolution and select 1920 x 1080.Click OK Using Nvidia Control Panel To change the resolution using the Nvidia Control Panel: Right-click on the desktop and click Nvidia Control Panel.Click the + symbol next to Display on the left pane.Select Change Resolution under Display.In the dropdown menu on the right pane, select the resolution 1920 x 1080.Click Apply. Using AMD Catalyst Control Center To change the resolution using the Nvidia Control Panel: Right-click on the desktop and click Nvidia Control Panel.Click the + symbol next to Display on the left pane.Select Change Resolution under Display.In the dropdown menu on the right pane, select the resolution 1920 x 1080.Click Apply. NOTE: If you do not see the recommended resolution as an option, you may need to update the video card (GPU) driver by visiting the Dell Support website. How do I Reset the Dell S2317Hwi Monitor to Factory Defaults? To reset your Dell S2317Hwi Monitor to Factory defaults, refer to the Reset to Factory Settings section of this article. Back to Top
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