OPERATIONAL DEFECT DATABASE
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AppSync is unable to add an XIO array that has been locked down to use TLS 1.2 only.A pop-up error is received when adding the array which states: Error: 500 GET /api/json/types/xms?full-1&prop=version&prop=name The AppSync Server log will show that the response from the array states the user is not authorized, like so: response is: { "message": "unauthorized_user", "error_code": 400}
AppSync has not been natively adjusted to work with an XIO array that has been locked down to use TLS 1.2 only.
Workaround:The workaround involves editing the AppSync file: C:\EMC\AppSync\apache-tomcat\conf\server.xml Ensure there is no AppSync activitySave a copy of the server.xml file to a safe location.Edit the server.xml file with notepad, replacing this line: with this line: Stop the 3 AppSync Server related services.Start the 3 AppSync Server related services in the proper order: the proper order (EMC AppSync Datastore Service first, AppSync Security Service second, AppSync Server Service third) Now the XIO Array addition to AppSync will succeed.
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