Loading...
Loading...
From the VxRail Manager VM: Error message: VXR034020 ALARM Remote connectivity lost. Figure 1: Error: VXR034020 ALARM Remote connectivity lost. At the vCenter Cluster level: Error message: No buttons are available to enable the SCG or Direct connect. Figure 2: No buttons are available to enable the SCG or Direct connect.
This is a code issue in VxRail version 7.0.370, but this issue is also observed in versions 7.0.37x and 7.0.4xx.
To resolve this issue, upgrade VxRail to a version later than 7.0.370. This resolution is not confirmed in all scenarios. If upgrading does not resolve the issue, then the workaround should. Workaround: Take a snapshot of the VxRail Manager VM. Run the following command on VxRail Manager to delete current ese_values_key: curl -X DELETE --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock -H "Content-Type: application/json" 'http://localhost/rest/vxm/internal/lockbox/v1/credentials?lockbox_name=SYSTEM&credential_names=ese_values_key' NOTE: Each cluster has a different ese_values_key . Re-enable connectivity from plug-in and validate, the key is re-generated. Run the following command to check if it is entered correctly: curl -X GET --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock -H "Content-Type: application/json" 'http://localhost/rest/vxm/internal/lockbox/v1/credentials?lockbox_name=SYSTEM&credential_names=ese_values_key' Restart the runjars and vmware-marvin service on the VxRail Manager with the following commands: systemctl restart runjars systemctl restart vmware-marvin Set ese_state to unconfigured with the following command: curl -X PUT -H "Content-Type: application/json" -d '{"value":"unconfigured"}' --unix-socket /var/lib/vxrail/nginx/socket/nginx.sock http://127.0.0.1/rest/vxm/internal/configservice/v1/configuration/keys/ese_state Reboot VxRail Manager VM .
Click on a version to see all relevant bugs
Dell Integration
Learn more about where this data comes from
Bug Scrub Advisor
Streamline upgrades with automated vendor bug scrubs
BugZero Enterprise
Wish you caught this bug sooner? Get proactive today.