Symptoms
Filesystem backups fail with the following message "Unsupported or unrecognized SSL message."/var/log/brs/adm/adm.log shows.
to host with error Exception Details : javax.net.ssl.SSLException: Unsupported or unrecognized SSL message
Thrown from
com.emc.dpsg.ecdm.adm.schema.client.ApiClient.execute(ApiClient.java:721)
com.emc.dpsg.ecdm.adm.schema.client.agentservice.BackupApi.createBackupSessionWithHttpInfo(BackupApi.java:142)
com.emc.dpsg.ecdm.adm.server.service.plc.version.v2_2.AgentBackupRequestor$1.execute(AgentBackupRequestor.java:854)
java.base/sun.security.ssl.SSLSocketInputRecord.handleUnknownRecord(SSLSocketInputRecord.java:451)
java.base/sun.security.ssl.SSLSocketInputRecord.decode(SSLSocketInputRecord.java:175)
Cause
This problem may happen if there are changes that invalidate the PowerProtect Data Manager certificate on the Windows Computer.
Resolution
On the windows machine:
Run unregister.bat as an administratorRename C:\Program Files\DPSAPPS\AgentService\ssl to C:\Program Files\DPSAPPS\AgentService\ssl.oldRename C:\Program Files\DPSAPPS\AgentService\dbs\v1\resources.db to C:\Program Files\DPSAPPS\AgentService\dbs\v1\resources.db.oldRun register.bat as administratorApprove the registration on PowerProtect Data Manager side. Check that backups are now working.
