Symptoms

You may experience audio drops, microphone issues, microphone errors, or Audiodg.exe error codes in the Windows Event Logs. You may also experience an error message, Cannot detect your speaker and microphone, within a video conference application (for example, WebEx, Teams, or Zoom). Inspiron, Latitude, OptiPlex, Precision, Vostro, or XPS computers running Windows 11, and the MaxxAudio application versions 10, 11, or 12, can encounter this issue. Computers may have Dell Optimizer or MyDell installed also. Examples of Headsets that May Exhibit Issue: USB Jabra Pro 9470Evolve2 30 UC StereoPro 935 USB Plantronics BT600Poly Blackwire 5200 SeriesHW710Blackwire C5220 List of Affected Computers: InspironLatitudeOptiPlexPrecisionVostroXPS

Cause

The USB audio device stereo output is a mono Echo Cancelation reference signal for the video conference application. The audio errors occur due to the Waves algorithm was not designed to process a mono Echo Cancellation signal.

Resolution

Audio Driver Update The solution is to update the Audio Driver that includes a fixed Waves driver that improves integration into Windows 11. List of Affected Computers Inspiron ModelDriver ReleaseDriver VersionInspiron 3020Released1.3.18.0 or LaterInspiron 3020 SReleased1.3.18.0 or LaterInspiron 5410/5418Released6.0.9511.1 or LaterInspiron 5415Released6.0.9511.1 or LaterInspiron 5510/5518Released6.0.9511.1 or LaterInspiron 5515Released6.0.9511.1 or LaterInspiron 7510Released6.0.9511.1 or LaterInspiron 7610Released6.0.9511.1 or LaterInspiron 13 5310Released6.0.9511.1 or LaterInspiron 13 5320Released6.0.9597.1 or LaterInspiron 13 5330Released6.0.9514.1 or LaterInspiron 14 5410 2-in-1Released6.0.9511.1 or LaterInspiron 14 5420Released6.0.9597.1 or LaterInspiron 14 5425Released6.0.9509.1 or LaterInspiron 14 5430Released6.0.9514.1 or LaterInspiron 14 5435Released6.0.9514.1 or LaterInspiron 14 7415 2-in-1Released6.0.9511.1 or LaterInspiron 14 Plus 7420Released6.0.9597.1 or LaterInspiron 14 7420 2-in-1Released6.0.9597.1 or LaterInspiron 14 7425 2-in-1Released6.0.9509.1 or LaterInspiron 14 Plus 7430Released6.0.9514.1 or LaterInspiron 14 7430 2-in-1Released6.0.9514.1 or LaterInspiron 14 7435 2-in-1Released6.0.9514.1 or LaterInspiron 15 3510Released6.0.9511.1 or LaterInspiron 15 3511Released6.0.9511.1 or LaterInspiron 15 3515Released6.0.9511.1 or LaterInspiron 15 3520Released6.0.9597.1 or LaterInspiron 15 3525Released6.0.9509.1 or LaterInspiron 15 3530Released6.0.9514.1 or LaterInspiron 15 3535Released6.0.9514.1 or LaterInspiron 16 5620Released6.0.9520.1 or LaterInspiron 16 5625Released6.0.9509.1 or LaterInspiron 16 5630Released6.0.9514.1 or LaterInspiron 16 5635Released6.0.9514.1 or LaterInspiron 16 Plus 7620Released6.0.9520.1 or LaterInspiron 16 7620 2-in-1Released6.0.9597.1 or LaterInspiron 16 Plus 7630Released6.0.9514.1 or LaterInspiron 16 7630 2-in-1Released6.0.9514.1 or LaterInspiron 16 7635 2-in-1Released6.0.9514.1 or LaterInspiron 24 5410 All-in-OneReleased6.0.9509.1 or LaterInspiron 24 5411 All-in-OneReleased6.0.9509.1 or LaterInspiron 24 5415 All-in-OneReleased6.0.9509.1 or LaterInspiron 24 5420/5421Released6.0.9514.1 or LaterInspiron 27 7710 All-in-OneReleased6.0.9509.1 or LaterInspiron 27 7720Released6.0.9514.1 or Later Back to Top Latitude ModelDriver ReleaseDriver VersionLatitude 3120Released6.0.9511.1 or LaterLatitude 3320Released6.0.9511.1 or LaterLatitude 3420Released6.0.9511.1 or LaterLatitude 3520Released6.0.9511.1 or LaterLatitude 5320Released6.0.9511.1 or LaterLatitude 5420Released6.0.9511.1 or LaterLatitude 5421Released6.0.9511.1 or LaterLatitude 5520Released6.0.9511.1 or LaterLatitude 5521Released6.0.9511.1 or LaterLatitude 7320Released6.0.9511.1 or LaterLatitude 7320 DetachableReleased10.0.220.1 or LaterLatitude 7420Released6.0.9511.1 or LaterLatitude 7520Released6.0.9511.1 or LaterLatitude 9420Released10.0.220.1 or LaterLatitude 9520Released10.0.220.1 or LaterLatitude 3330Released6.0.9597.1 or LaterLatitude 3430Released6.0.9597.1 or LaterLatitude 3530Released6.0.9597.1 or LaterLatitude 5330Released6.0.9509.1 or LaterLatitude 5430Released6.0.9509.1 or LaterLatitude Rugged 5430Released6.0.9511.1 or LaterLatitude 5431Released6.0.9509.1 or LaterLatitude 5530Released6.0.9509.1 or LaterLatitude 5531Released6.0.9509.1 or LaterLatitude 7230Released6.0.9509.1 or LaterLatitude 7330Released6.0.9509.1 or LaterLatitude Rugged 7330 ExtremeReleased6.0.9511.1 or LaterLatitude 7430Released6.0.9509.1 or LaterLatitude 7530Released6.0.9509.1 or LaterLatitude 9330Released10.0.216.1 or LaterDell Pro 13 PremiumReleased6.2.19, A00 or LaterLatitude 9430Released10.0.216.1 or LaterLatitude 3140Released6.0.9509.1 or LaterLatitude 3340Released6.0.9514.1 or LaterLatitude 3440Released6.0.9514.1 or LaterLatitude 3540Released6.0.9514.1 or LaterLatitude 5340Released6.0.9514.1 or LaterLatitude 5440Released6.0.9506.1 or LaterLatitude 5540Released6.0.9514.1 or LaterLatitude 7340Released6.0.9514.1 or LaterLatitude 7440Released6.0.9506.1 or LaterLatitude 7640Released6.0.9506.1 or LaterLatitude 9440 2-in-1Released0.0.50.4 or Later Back to Top OptiPlex ModelDriver ReleaseDriver VersionOptiPlex 3000Released6.0.9509.1 or LaterOptiPlex 5000Released6.0.9509.1 or LaterOptiPlex 7000Released6.0.9509.1 or LaterOptiPlex 7010Released6.0.9520.1 or LaterOptiPlex 3090 UltraReleased6.0.9511.1 or LaterOptiPlex 5090Released6.0.9511.1 or LaterOptiPlex 7090Released6.0.9511.1 or LaterOptiPlex 7090 UltraReleased6.0.9511.1 or LaterOptiPlex 5400 All-in-OneReleased6.0.9509.1 or LaterOptiPlex 7400 All-in-OneReleased6.0.9509.1 or LaterOptiPlex 7410 All-in-OneReleased6.0.9514.1 or LaterOptiPlex 5490 All-in-OneReleased6.0.9511.1 or LaterOptiPlex 7490 All-in-OneReleased6.0.9511.1 or LaterOptiPlex XE4Released6.0.9509.1 or Later Back to Top Precision ModelDriver ReleaseDriver VersionPrecision 3450 Small Form FactorReleased6.0.9511.1 or LaterPrecision 3650 TowerReleased6.0.9511.1 or LaterPrecision 3260 CompactReleased6.0.9520.1 or LaterPrecision 3260 XE CompactReleased6.0.9520.1 or LaterPrecision 3460 Small Form FactorReleased6.0.9520.1 or LaterPrecision 3460 XE Small Form FactorReleased6.0.9520.1 or LaterPrecision 3560Released6.0.9511.1 or LaterPrecision 3561Released6.0.9511.1 or LaterPrecision 3660 TowerReleased6.0.9517.1 or LaterPrecision 5560Released6.0.9511.1 or LaterPrecision 5760Released10.0.220.1 or LaterPrecision 7560Released6.0.9511.1 or LaterPrecision 7760Released6.0.9511.1 or LaterPrecision 3470Released6.0.9509.1 or LaterPrecision 3570Released6.0.9509.1 or LaterPrecision 3571Released6.0.9509.1 or LaterPrecision 5470Released10.0.220.1 or LaterPrecision 5570Released6.0.9509.1 or LaterPrecision 5770Released10.0.220.1 or LaterPrecision 7670Released6.0.9509.1 or LaterPrecision 7770Released6.0.9509.1 or LaterPrecision 3480Released6.0.9506.1 or LaterPrecision 3580Released6.0.9514.1 or LaterPrecision 3581Released6.0.9514.1 or LaterPrecision 5480Released10.0.216.1 or LaterPrecision 5680Released10.0.216.1 or LaterPrecision 7680Released6.0.9506.1 or LaterPrecision 7780Released6.0.9506.1 or Later Back to Top Vostro ModelDriver ReleaseDriver VersionVostro 3510Released6.0.9511.1 or LaterVostro 3515Released6.0.9511.1 or LaterVostro 5310Released6.0.9511.1 or LaterVostro 5410Released6.0.9511.1 or LaterVostro 5415Released6.0.9511.1 or LaterVostro 5510Released6.0.9511.1 or LaterVostro 5515Released6.0.9511.1 or LaterVostro 7510Released6.0.9511.1 or LaterVostro 3020Released1.3.18.0 or LaterVostro 3420Released6.0.9597.1 or LaterVostro 3425Released6.0.9509.1 or LaterVostro 3520Released6.0.9597.1 or LaterVostro 3525Released6.0.9509.1 or LaterVostro 5320Released6.0.9597.1 or LaterVostro 5620Released6.0.9597.1 or LaterVostro 5625Released6.0.9509.1 or LaterVostro 7620Released6.0.9520.1 or LaterVostro 3430Released6.0.9514.1 or LaterVostro 3435Released6.0.9514.1 or LaterVostro 3530Released6.0.9514.1 or LaterVostro 3535Released6.0.9514.1 or LaterVostro 5630Released6.0.9514.1 or LaterVostro 5635Released6.0.9514.1 or LaterVostro Desktop 5890Released6.0.9511.1 or Later Back to Top XPS ModelDriver ReleaseDriver VersionXPS Desktop 8950Released6.0.9511.1 or LaterXPS 13 9305Released6.0.9511.1 or LaterXPS 15 9510Released6.0.9511.1 or LaterXPS 17 9710Released10.0.220.1 or LaterXPS 9315Released0.0.34.7 or LaterXPS 9315 2-in-1Released10.0.220.1 or LaterXPS 13 Plus 9320Released10.0.220.1 or LaterXPS 15 9520Released6.0.9509.1 or LaterXPS 17 9720Released10.0.220.1 or LaterXPS 15 9530Released6.0.9514.1 or LaterXPS 17 9730Released10.0.235.1 or Later Back to Top

Support Cases