Symptoms

DD boost device is Marked as Suspect or Unable to connect to All DD boost volumes get unmounted.` is Marked as Suspect or Unable t" src="https://dellservices.file.force.com/servlet/rtaImage?eid=ka06P000000LlaP&feoid=00N2R000006y2L2&refid=0EM6P0000018e9j" style="width: 594px;height: 240px;">

Cause

There are multiple possible causes for the DD device to be marked as suspect.In this scenario, the ddboost-user password has expired, locked from the DD end and a new password has been set for ddboost-user.

Resolution

From NetWorker 19.9 onwards, device passwords can be updated without restarting the NetWorker services.Steps for updating device password without restarting NetWorker services:1. Verify communication between the NetWorker Server and DD vice versa (ping,nslookup,telnet for port 2049 and 111).2. Log in to DD with sysadmin user or other admin privilege users and verify the user status. # user show list # user show detailed 3. Change the Password for ddboost-user # user change password 4. Modify the max-days-between-change value of 90 to a higher value on your DD system; if allowed. # user password aging set max-days-between-change 999999 # user password aging show 5. prompt> nsradmin -d nsrdb6. nsradmin> type:NSR Data Domain;name:name of NSR Data Domain resource- To confirm the correct resource is selected type p for print of the current query.7. If you are updating the username nsradmin> update username:new_username update? Y 8. If you are updating the password: nsradmin> update password:new_password update? Y 9. Update ddboost Device username and password using command line. Prepare accordingly prior to implementing this KB.10. prompt> nsradmin -d nsrdb11. nsradmin> . type:NSR Device;device access information:device_path of NSR Device resource - To confirm the correct resource is selected, type p for print of the current query.12. If you are updating the username: nsradmin> update username:new_username update? Y 13. If you are updating the password: nsradmin> update password:new_password update? Y 14. Mount the unmounted dd Volumes.15. Media Alert Event is cleared.Command to update password for multiple devices using nsradmin command:In the case of multiple devices, admin can use single nsradmin command to update password for multiple devices. These steps are for multiple devices created from the same DD and mtree.1. Create two files for updating DD resource and Device resource.DD Resource file:option regexp. type: NSR Data Domain; name: update password : Device file: option regexp . type: NSR device; device access information: update password : Example: Device access information Device 1: 10.100.101.102:/abc123a119/bkp_dev1 Device 1: 10.100.101.102:/abc123a119/bkp_dev2 Device 1: 10.100.101.102:/abc123a119/bkp_dev3 dd_resource.txt option regexp . type: NSR Data Domain; name: 10.100.101.102 update password : new@123 dd_device.txt: option regexp . type: NSR device; device access information: 10.100.101.102 update password : new@123 2. Run the two files by using nsradmin -i . nsradmin -i dd_resource.txt nsradmin -i dd_device.txt 3. After execution, Media alert events in NMC or NWUI will be cleared.

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