Symptoms
The hostname is missing under the "Asset Sources" page of the PowerProtect Data Manager user interface (UI) after installing PowerProtect Data Manager Agent for Microsoft SQL server or File Systems.
Under the "Application Agents" section of PowerProtect Data Manager UI, although registration status is set to "Registered," under the "Agent Type" column there is no information available.
The following is an example of the "Application Agents" page of PowerProtect Data Manager UI when an issue is present with a host:Figure 1: Example of PowerProtect Data Manager Application Agents page
Cause
Communication that takes place at the time of the agent registration may run into an issue due to an environment factor. There is no timeout and retry logic present in the impacted versions.
Resolution
Use the following steps to resolve this issue:
Ensure that no discovery jobs are running within PowerProtect Data Manager UI.Pause or disable all the Protection Policies.Log in to the PowerProtect Data Manager server using SSH session.Initiate restart while logged in as admin user using the command:
adm restart
Restart PowerProtect Agent service on the Microsoft Windows host, where the application agent or file systems agent is having the issue, using the commands below
C:\Program Files\DPSAPPS\AgentService\register.bat --stop
C:\Program Files\DPSAPPS\AgentService\register.bat --start
PowerProtect Data Manager releases after 19.14 have timeout and retry logic added to retry if there is a failure.
