Symptoms
This issue may affect Dell and Alienware desktop, tower, and workstation computers.
Identified Intel processors may encounter unstable applications, Windows blue screen errors, or the computer may stop responding.
The Intel processors involved include:
13th Generation Intel Core
i5-13600Ki5-13600KFi7-13700i7-13700Fi7-13700Ki7-13700KFi9-13900i9-13900Fi9-13900Ki9-13900KF
14th Generation Intel Core
i5-14600Ki7-14700i7-14700Fi7-14700Ki7-14700KFi9-14900i9-14900Fi9-14900Ki9-14900KF
Dell models with affected processors:
ChengMing 3910/3911Inspiron 3020 DesktopInspiron 3020 Small DesktopInspiron 3030 DesktopInspiron 3030 Small DesktopOptiPlex All-In-One 7410OptiPlex All-in-One Plus 7410OptiPlex All-in-One 7420OptiPlex All-in-One Plus 7420OptiPlex Micro 7010OptiPlex Micro Plus 7010OptiPlex Micro 7020OptiPlex Micro Plus 7020OptiPlex Small Form Factor 7010OptiPlex Small Form Factor Plus 7010OptiPlex Small Form Factor 7020OptiPlex Small Form Factor Plus 7020OptiPlex Tower 7010OptiPlex Tower Plus 7010OptiPlex Tower 7020OptiPlex Tower Plus 7020Precision 3260 CompactPrecision 3260 XE CompactPrecision 3280 CompactPrecision 3280 XE CompactPrecision 3460 Small Form FactorPrecision 3460 XE Small Form FactorPrecision 3660 TowerPrecision 3660 XE TowerPrecision 3680 TowerPrecision 3680 XE TowerVostro 3020 Small DesktopVostro 3020 Tower DesktopVostro 3030 DesktopVostro 3030 Small Desktop
Alienware and XPS with affected processors:
Alienware Aurora R15Alienware Aurora R16XPS 8960
Cause
Intel has stated that the issue is caused by elevated operating voltage stemming from a microcode algorithm resulting in incorrect voltage requests to the processor. For Intel’s statement, see: July 2024 Update on Instability Reports on Intel Core 13th and 14th Gen Desktop Processors.
Resolution
Intel delivered a microcode update that Dell engineering has incorporated into computer BIOS updates for all identified computer models. These BIOS updates posted to the Dell Support Website August 16, 2024 and September 26, 2024 to maintain stability of the processors. Dell highly recommends updating your computer to the latest BIOS containing the updated Intel microcode.
For more information about how to update the BIOS of your computer, reference Dell BIOS and UEFI Updates.
If your computer experiences blue screens or application crashes after updating to the latest BIOS, Contact Dell Technical Support for assistance in troubleshooting and diagnosing your computer.
