Symptoms

There may be some scenarios where Inspiron or Vostro laptops have no audio after updating Cirrus Logic High Definition audio driver: The issue occurs when updating Cirrus Logic High Definition audio driver (same version update) on a computer running Windows 11 23H2 or Windows 11 24H2 operating system. Clicking the Dell Update Package file uninstalls the current audio driver and requires a restart but does not prompt a new audio driver installation. This leads to no audio when playing music or video as the installation process is not completed.After reinstalling Windows OS and finishing update from Windows Update, SupportAssist, or Dell Update, there is no Cirrus Audio driver updated. The computer may have no audio output.All process is successful when upgrading the Cirrus Logic High Definition audio driver from old version to version 10.0.7.56 or version 10.0.7.59 on a computer running Windows 11 24H2 operating system. No error is present in the Device Manager. However, the computer has no audio when playing music or video.The following error message may show when downloading and installing the Cirrus audio driver from Dell Drivers & Download page "Setup Fails. One or more issues caused the setup to fail. Please fix the issues and then retry setup." When this message shows, uninstalling the current Cirrus audio driver and reinstalling it may be required. Note: To find the Windows Version, press Windows + R key, type winver and click OK. Version information such as 23H2 or 24H2 is available in the About Windows window. Affected Platforms: Inspiron 14 5420Inspiron 15 3520Inspiron 16 5620Vostro 3420Vostro 3520Vostro 5620

Cause

In scenario 1 and 2, the Cirrus Logic Audio driver is not installed successfully. In scenario 3 and 4, the Cirrus Logic Audio driver installation encountered an error.

Resolution

Before proceeding with the resolution, verify if the Audio Controller is Cirrus. To determine your computer's Audio Controller: Turn on the computer and tap F2 key repeatedly to go to the BIOS setup menu.Go to the Overview section.Check the Audio Controller entry in the DEVICES section. If the Audio Controller is a Cirrus unit, it displays the word Cirrus. If it is a Realtek unit, it displays the word Realtek. If the unit is Cirrus Audio, go to control panel to check if the Realtek audio driver is installed mistakenly. If it is installed, it must be uninstalled first. To uninstall, type Control Panel in the search bar and click the control panel. Click Uninstall a program. Right-click Realtek Audio Driver and click Uninstall. Select Yes and wait for the process to finish, and then restart the computer. Resolution for Scenario 1 and 1: Downloading the Cirrus Logic High Definition Audio Driver from the Dell Drivers & Downloads page and updating to version 10.0.7.53 or later on the computer resolves the issue. To download and install the driver, reference How to Download and Install Dell Drivers. Resolution for Scenario 3 and 4: Type control panel in the Search box and select the Control Panel. Select Uninstall a program. Right-click Cirrus High Definition Audio Driver and then click Uninstall. Select Uninstall and wait for the process to complete. Restart the computer. Download the Cirrus Logic High Definition Audio Driver from the Dell Drivers & Downloads page and update to version 10.0.7.53 or later. To download and install the driver, reference How to Download and Install Dell Drivers.Confirm that the Cirrus Audio driver is installed completely in Device Manager. All the below components should be installed if successful. The Cirrus Audio driver includes the following components: Waves Audio Effects ComponentHeadset Button ComponentCirrus Logic High Definition AudioIntel Smart Sound Technology for Bluetooth AudioIntel Smart Sound Technology for USB AudioIntel GNA Scoring Accelerator moduleIntel Smart Sound Technology BUSIntel Smart Sound Technology Detection VerificationIntel Smart Sound Technology OED

Support Cases