Symptoms
The connecthomerest.log at path /var/log/esrs is showing the below errors:
Unrecognized field \"time\"
As a result of this error, the call home fails to deliver.
Note: This issue affects the device models ECS, Brocade Switches, and XtremIO.
Cause
The cause of the failure is a change in the spring boot jackson-core and jackson-bind libraries between 5.24 or earlier versions and 5.26.00.18. Prior to version 5.26, unknown attributes were ignored by default.
Resolution
To address this issue, perform one of the following actions:
Update the Secure Connect Gateway to version 5.26.00.20
Or
Log in to the Secure Connect Gateway Web UI (version 5.26.00.18), and click About in the upper right section. Open the Hotfix Deployment screen, and apply the relevant hotfix.
This hotfix does NOT require a reboot once applied.
Note: This hotfix can be safely applied to any SCG 5.26.00.18 system regardless of deployed device types.
Note: There is no difference between an SCG version 5.26.00.18 with the hotfix applied and version 5.26.00.20.