Symptoms
A Dell monitor may experience one or more of the following symptoms after installing the January 2025 Windows Update:
The camera is not recognized.The camera is not responding.The camera shows a black screen.The monitor firmware update is stuck during the update process.The monitor firmware update fails to flash the firmware.
Affected Monitors:
Dell P2424HEBDell P2724DEBDell P3424WEB
Affected Windows Update:
Windows 10 22H2 KB5049981 (OS Builds 19044.5371 and 19045.5371)Windows 11 23H2 and 22H2 KB5050021 (OS Builds 22621.4751 and 22631.4751)Windows 11 24H2 KB5050009 (OS Build 26100.2894)
Cause
Security enhancement from Microsoft blocks the camera or the firmware update.
Resolution
Solution for the Camera and for the Monitor Firmware Update Failure:
Install the latest Windows January 28/29 Updates. To get the latest updates, enable the option to receive the latest updates once they are available.
Windows 11 24H2 - Get the latest updates as soon as they're availableLower Windows version - Under Advance Options - Get me up to date
Note: Fixes are applied in these Microsoft updatesWindows 11 24H2 - KB5050094Windows 11 23H2 and 22H2 - KB5050092Windows 10 22H2 - KB5050081
Updating to Monitor Firmware version M2T103 or later resolves the issue. To download and install the Firmware, reference How to Download and Install Dell Drivers.
