Symptoms

Unisphere may report the following issues if an IO Module or CNA commit operation does not complete successfully SP shutting down, degraded (one or both), or in critical failure (one or both)One SP may report rebootingStorage Pool reports "An operation is in progress. Please wait"When creating new objects the status is OK, Needs Attention / An operation is in progress.IO Module commit from GUI or CLI is failing To confirm where the issue resides, we can start my confirming if the array is still reporting any uncommitted ports use the following command. uemcli /net/port/unc show -detailIf the commit is for an IO Module we can use the following command to confirm it is present. uemcli /env/iomodule show -detail Finally we can use the following log file to determine what the last reported step of the commit was. In the below log we can see that the IO module or CNA commits last completed task was the 16th of the total 22 tasks needed to complete the commit./EMC/C4Core/log/EMCSystemLogBackup.log: A 03/25/19 14:13:32.867 IOModule 30010 [INFO] User: Starting the hardware configuration commit operation A 03/25/19 14:13:35.281 IOModule 30014 [INFO] User: Completed task of (Waiting for system ready state) A 03/25/19 14:14:05.282 IOModule 30014 [INFO] User: Completed task of (System health checks) A 03/25/19 14:14:08.306 IOModule 30014 [INFO] User: Completed task of (Validating hardware configuration) A 03/25/19 14:14:08.626 IOModule 30014 [INFO] User: Completed task of (Enabling automatic restart) A 03/25/19 14:14:09.744 IOModule 30014 [INFO] User: Completed task of (Clearing system counters) A 03/25/19 14:14:10.959 IOModule 30014 [INFO] User: Completed task of (Clearing system counters) A 03/25/19 14:14:30.914 IOModule 30014 [INFO] User: Completed task of (Stopping services on SP) A 03/25/19 14:14:31.728 IOModule 30014 [INFO] User: Completed task of (Setting hardware persist flag) A 03/25/19 14:14:34.345 IOModule 30014 [INFO] User: Completed task of (Final tasks before reboot) A 03/25/19 14:24:21.219 IOModule 30014 [INFO] User: Completed task of (Rebooting peer SP) A 03/25/19 14:44:14.793 IOModule 30014 [INFO] User: Completed task of (Restarting services) A 03/25/19 14:44:52.059 IOModule 30014 [INFO] User: Completed task of (Waiting for system ready state) A 03/25/19 14:45:02.997 IOModule 30014 [INFO] User: Completed task of (Stopping services on SP) A 03/25/19 14:45:03.516 IOModule 30014 [INFO] User: Completed task of (Setting hardware persist flag) A 03/25/19 14:45:05.732 IOModule 30014 [INFO] User: Completed task of (Final tasks before reboot) A 03/25/19 14:45:18.255 IOModule 30014 [INFO] User: Completed task of (Rebooting SP) A 03/25/19 14:45:25.419 IOModule 30013 [INFO] User: Rebooting the SP to commit the hardware configuration We can also see in the following log that the IO Module or SLIC still reports in a running state. /EMC/CEM/log/cemtracer_health_services.log: 25 Mar 2019 14:13:33 - [Health] INFO ./../../components/providers/osls/Health/src/SuppressionUtils.cpp:645] suppression event: 4 isSoftWareUpgradeRunning = 0 _isSWUpgradeRunning = 0 isSLICCommitRunning = 1 isReboot = 0 25 Mar 2019 14:13:33 - [Health] INFO ../../../components/providers/osls/Health/src/SuppressionUtils.cpp:674] SLIC commit in progress, suppressing alerts

Resolution

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