Symptoms
Occasionally, the BIG-IP Admin Utility TMUI fails to function correctly and produces the following error:
Error getting auth token from login provider.
This occurs when the BIG-IP REST Daemon restjavad fails to start up properly.
Impact
TMUI and any other BIG-IP system components that rely on REST Workers such as: OpenID Connect key rotation discovery, portions of the TMOS Web Configuration Utility, and Guided Configuration (AGC and WGC) fail to function properly.
Conditions
This error most often occurs on the first or second boot after upgrade, and more often on Virtual Edition BIG-IP platforms running on oversubscribed or slow hypervisors.
Workaround
Restarting the BIG-IP REST daemons restjavad and restnoded will usually correct the problem. To do so, connect to the SSH console and issue the following two commands:
bigstart restart restjavad
bigstart restart restnoded
