The earliest recollection of this bug is traced back to PAN-OS 10.1.14 - November 18, 2024. This bug is fixed in PAN-OS versions 10.2.10, 10.2.8-h4, 10.1.14, 11.0.5, 11.0.3-h12, 11.1.4, 11.2.3. ( VM-Series firewalls on Microsoft Azure environments only ) Fixed an issue where you were unable to log in to the firewall after a private data reset. For more information: https://docs.paloaltonetworks.com/pan-os/10-1/pan-os-release-notes/pan-os-10-1-14-known-and-addressed-issues/pan-os-10-1-14-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-10-known-and-addressed-issues/pan-os-10-2-10-addressed-issues https://docs.paloaltonetworks.com/pan-os/10-2/pan-os-release-notes/pan-os-10-2-8-known-and-addressed-issues/pan-os-10-2-8-h4-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-0/pan-os-release-notes/pan-os-11-0-3-known-and-addressed-issues/pan-os-11-0-3-h12-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-0/pan-os-release-notes/pan-os-11-0-5-known-and-addressed-issues/pan-os-11-0-5-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-1/pan-os-release-notes/pan-os-11-1-4-known-and-addressed-issues/pan-os-11-1-4-addressed-issues https://docs.paloaltonetworks.com/pan-os/11-2/pan-os-release-notes/pan-os-11-2-3-known-and-addressed-issues/pan-os-11-2-3-addressed-issues