Challenge
During the rescan of a Protection Group, the following error occurs:
Unable to install backup agent: cannot connect to <machine> Error:
followed by either:
Known agent <hostname> have the same bios uuid <uuid_value> but different connection point <different_ip>.
or
Failed to call RPC function 'EpAgentCollectSystemInfo' : Machine doesn't have identifiers.
Cause
Scenario 1: Reinstalled OS
The OS was reinstalled on the machine that is displaying this error during rescan.
Solution
Scenario 1: Reinstalled OS
To resolve the conflict, remove the old machine's entry from the Protection Group.
More Information
Further discussion regarding Duplicate BIOS UUIDs can be found in our R&D Forums here: Veeam R&D Forums: Duplicate UUIDs
