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BugZero found this defect 412 days ago.
This article documents an advanced granular log collection method designed to minimize the log bundle size when submitting Veeam Support cases for issues related to the capacity tier or archive tier of a Scale-Out Backup Repository. The standard method of collecting logs for these cases is to select all related components in the built-in log collection tool and perform bulk log collection. While simpler, that method can lead to large and unwieldy log bundles, especially in larger environments where logs must be collected from many component servers. In contrast, while more involved, this article's advanced granular log collection method ensures the smallest log collection bundle size possible while providing all the information needed for a thorough support investigation.
Step 1: Identify the Servers Involved Logs related to capacity/archive tiers issues are located on specific infrastructure components relevant to the issue. Before manually collecting logs, you need to determine where to find them. The Veeam infrastructure components involved are: Veeam Backup Server Performance Tier Related ServersThese are machines that either directly host the repository data (Windows Repository or Linux Repository) or those that act as gateway servers to convey data to Network Attached Storage (SMB (CIFS) or NFS). Capacity Tier Related Servers These are machines that act as gateway servers to convey data from the on-prem storage to the object storage.
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