Operational Defect Database

BugZero found this defect 548 days ago.

Veeam - Defect ID: kb4463
Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues

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Last update date:

12/17/2024

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  • Priority: Informational
  • Status: Solved

Purpose

This article documents an advanced granular log collection method designed to minimize the log bundle size when submitting Veeam Support cases for issues related to the capacity tier or archive tier of a Scale-Out Backup Repository. The standard method of collecting logs for these cases is to select all related components in the built-in log collection tool and perform bulk log collection. While simpler, that method can lead to large and unwieldy log bundles, especially in larger environments where logs must be collected from many component servers. In contrast, while more involved, this article's advanced granular log collection method ensures the smallest log collection bundle size possible while providing all the information needed for a thorough support investigation.

Solution

Section Contents Simple Automated Log Collection Advanced Granular Log Collection

More Information

Related Articles How to Collect Logs for Veeam Backup & Replication How to Collect Logs for  Veeam Backup Enterprise Manager How to Locate and Collect VSS/VIX Log Files From Guest OS Granular Log Collection Guide for SOBR Capacity/Archive Tier Issues How to Collect Logs for Veeam ONE How to Collect Logs for Veeam Management Pack for Microsoft System Center How to Collect Logs for Veeam Agent for Microsoft Windows How to Collect Logs for Veeam Plug-in for Microsoft SQL Server How to Collect Logs for Veeam Plug-in for SAP HANA How to Collect Logs for Veeam Plug-in for Oracle RMAN How to Collect Logs for Veeam Plug-in for IBM Db2 Veeam Cloud Connect - Compiling Provider/Tenant Logs for Support Cases Veeam Service Provider Console – Compile and Upload Server Logs Veeam Service Provider Console – Compile and Upload Management Agent Logs

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