Launching soon: The world's first vendor agnostic bug scrubLearn more & join waitlist
OPERATIONAL DEFECT DATABASE
...
...
Registering serial keys for complimentary support for VMware Fusion Pro, VMware Fusion Player, VMware Workstation Pro and VMware Workstation Player as per Registering for complimentary support in Customer Connect (2016092) fails.You cannot register serial keys.You cannot register for complimentary support.When you are registering serial keys, you are redirected to the profile page in Customer Connect and you are asked to populate mandatory fields. Understanding user permissions in Customer Connect (2006977)You see one or more of these errors: This is not a valid Serial Number/License Activation Code Please include all hyphens and do not add blank spaces.Unsuccessful Registration User-Defined Exception in Package OE_Header_Util Procedure Pre_Write_ProcessInternal Error The VMware Accounts portal encountered an error while processing your request. After successfully registering a Fusion Pro, Player / Workstation Player, Pro Key the complimentary support and license keys are not visible within Customer Connect.
This article provides steps to register for the complimentary support that comes with VMware Fusion and VMware Workstation if purchased from a reseller.
Product registration occurs automatically at the time of purchase for all VMware products. The license keys will be available in your Customer Connect account. If the licenses are purchased recently and you do not have them under your account please contact your SU/PC. Desktop products such as VMware Fusion and VMware Workstation purchased online do not require manual registration, however if it is purchased through a reseller it should be registered on Customer Connect to get complimentary support. You can, however, activate your Fusion or Workstation software without registering the license keys. Note: Registering a serial key for complimentary support is not necessary for products purchased in the VMware Online Store.For other products, Super Users, Procurement Contacts, and users with File Technical Support Requests permissions can file a Support Request. For related information, see Understanding user permissions in Customer Connect (2006977) and How to file a Support Request in Customer Connect (2006985) If you experience issues when registering your serial keys: Ensure that all mandatory fields in your Customer Connect profile are populated. For more information, see How to view your Customer Connect profile (2086265) and How to update your Customer Connect profile (2086266)Log out of your Customer Connect profile, then clear your browser cache.Log in backRegister your serial keys. For more information, see Registering for complimentary support in Customer Connect (2016092). Notes: If Fusion or Workstation is purchased by a user through the VMware online store, but the product is registered by a another user who is not associated to the account, the user who registered the serial key will not have access to the license key and the complimentary support associated to it and may see an error stating that the license key is invalid. If this happens, the user that registered the key needs to be added to the account. For more information, see How to invite new users to an account in Customer Connect (2070555) and How to remove a user in Customer Connect (2070557)