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Logging in to VMware vCenter Server fails after upgrading to VMware vCenter Server 5.5.When logging in to vCenter Server using the vSphere Client, you see an error similar to: A general system error occurred :username Vpx::Common::Sso::DomainUnresolvedException(RemoteGetDomainNames RuntimeServiceFault exception: sso.fault.RuntimeServiceFault) In the C:\ProgramData\VMware\VMware VirtualCenter\Logs\vpxd.log file, you see entries similar to: <YYYY-MM-DD>T<time> [07312 error '[SSO][SsoAdminFacadeImpl]' opID=98360A47-00000005-e0] [RefreshSsoToken] AcquireToken exception: Authentication failed: Invalid credentials <YYYY-MM-DD>T<time>[07312 error '[SSO]' opID=98360A47-00000005-e0] [UserDirectorySso] GetUserInfo exception: class Vmacore::Authorize::AuthUserUnresolvedException(User *, cause: class Vpx::Common::Sso::DomainUnresolvedException(RemoteGetDomainNames RuntimeServiceFault exception: sso.fault.RuntimeServiceFault)) <YYYY-MM-DD>T<time> [07312 error '[SSO]' opID=98360A47-00000005-e0] [UserDirectorySso] NormalizeUserName(DOMAIN\user, false) exception: class Vmacore::Authorize::AuthUserUnresolvedException(User *, cause: class Vpx::Common::Sso::DomainUnresolvedException(RemoteGetDomainNames RuntimeServiceFault exception: sso.fault.RuntimeServiceFault)) <YYYY-MM-DD>T<time> [07312 verbose 'Default' opID=98360A47-00000005-e0] [VpxVmomi] Invoke error: vim.SessionManager.loginBySSPI session: aba85d03-ebf7-0dcf-a1bf-c0b87699a8cd Throw: vmodl.fault.SystemError <YYYY-MM-DD>T<time>[07312 verbose 'SoapAdapter.HTTPService' opID=98360A47-00000005-e0] HTTP Response: Complete (processed 904 bytes) <YYYY-MM-DD>T<time> [07312 info 'commonvpxLro' opID=98360A47-00000005-e0] [VpxLRO] -- FINISH task-internal-2317 -- -- vim.SessionManager.loginBySSPI -- <YYYY-MM-DD>T<time> [07312 info 'Default' opID=98360A47-00000005-e0] [VpxLRO] -- ERROR task-internal-2317 -- -- vim.SessionManager.loginBySSPI: vmodl.fault.SystemError: --> Result: --> (vmodl.fault.SystemError) { --> dynamicType = <unset>, --> faultCause = (vmodl.MethodFault) null, --> reason = "User *, cause: class Vpx::Common::Sso::DomainUnresolvedException(RemoteGetDomainNames RuntimeServiceFault exception: sso.fault.RuntimeServiceFault)", --> msg = "", --> } --> Args:</time></time></time></time></time></time></time>
This is a known issue affecting vCenter Server 5.1 and 5.5. To work around this issue perform one of these steps: Change vpxd.cfg to point to the correct vCenter server solution user certificate. (Location : C:\ProgramData\VMware\VMware VirtualCenter\)Un-register and re-register vCenter server solution user with SSO. Perform these steps to unregister vpxd from SSO and re-register. List the services registered to Single Sign-On by running this command: (Location: C:\Program Files\VMware\Infrastructure\VMware\CIS\vmware-sso>) ssolscli listServices https://vc55.domain.com:7444/lookupservice/sdk Service 6 ----------- serviceId={715F8796-C93B-4F8D-ABD0-7B4EE6CDA9B3}:26 serviceName=vCenterService type=urn:vc endpoints={[url=https://vc51.domain.com:443/sdk,protocol=vmomi]} version=5.1 description=vCenter Server ownerId=vCenterServer_XXXX.XX.XX_XXXXXX@System-Domain productId=<null> viSite={715F8796-C93B-4F8D-ABD0-7B4EE6CDA9B3}Check and note the ownerID for the vCenter Server Service: vCenterServer_XXXX.XX.XX_XXXXXX Note: Do not include ownerId= or @vsphere.local. Unregister vCenter Server serviceID from Single Sign-On by running this command: ssolscli unregisterService -d https://vc55.domain.com:7444/lookupservice/sdk -u administrator@vsphere.local -p VMware123$ -si "C:\ProgramData\VMware\VMware VirtualCenter\LS_ServiceID.prop" Unregister vCenter Server SolutionUser from Single Sign-On by running this command: ssolscli unregisterSolution -d https://vc55.domain.com:7444/lookupservice/sdk -u administrator@vsphere.local -p VMware123$ -su vCenterServer_XXXXXXXX Re-register vCenter Server back to Single Sign-On by running this command: Unzip sso_svccfg.zip located at "C:\Program Files\VMware\Infrastructure\VirtualCenter Server\ssoregtool\" cd "C:\Program Files\VMware\Infrastructure\VirtualCenter Server\ssoregtool\sso_svccfg" repoint.cmd configure-vc --lookup-server https://vc55.domain.com:7444/lookupservice/sdk --user administrator@vsphere.local --password VMware123$ --openssl-path "C:\Program Files\VMware\Infrastructure\Inventory Service\bin" Note: If you have installed vCenter Server in a location other than the default, you must add this option to the re-point command: --vc-install-dir "path_to_vCenter_Server_install_directory" For e.g: repoint.cmd configure-vc --lookup-server https://vc55.domain.com:7444/lookupservice/sdk --user administrator@vsphere.local --password VMware123$ --vc-install-dir "D:\Program Files\VMware\Infrastructure\VirtualCenter Server" --openssl-path "C:\Program Files\VMware\Infrastructure\Inventory Service\bin"The repoint.cmd command blanks the certificate and privatekey fields in the vpxd.cfg file. Repopulate the vpxd.cfg file with the correct paths. copy "C:\ProgramData\VMware\VMware VirtualCenter\vpxd.cfg" "C:\ProgramData\VMware\VMware VirtualCenter\vpxd.cfg.backup" notepad "C:\ProgramData\VMware\VMware VirtualCenter\vpxd.cfg" Find the <certificate> and <privateKey> tags as below <solutionUser> <certificate>null</certificate> <name>vCenterServer_XXXX.XX.XX_XXXXXX</name> <privateKey>null</privateKey> </solutionUser> Replace "null" with the correct paths to the vCenter Server rui.crt and rui.key <solutionUser> <certificate>C:\ProgramData\VMware\VMware VirtualCenter\ssl\rui.crt</certificate> <name>vCenterServer_XXXX.XX.XX_XXXXXX</name> <privateKey>C:\ProgramData\VMware\VMware VirtualCenter\ssl\rui.key</privateKey> </solutionUser> Note: If thepreceding tags do not exist, add them. Start the VMware VirtualCenter Server service by running this command: net start vpxd