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vSphere 6.5 Patch Update fails with Install Failed error message in VAMI Page In the /var/log/vmware/applmgmt/software-packages.log log file, you see entry similar to: Executing /lib/systemd/systemd-sysv-install enable vami-lighttpCreated symlink from /etc/systemd/system/multi-user.target.wants/vami-lighttp.service to /usr/lib/systemd/system/vami-lighttp.service.You are required to change your password immediately (password aged)useradd: PAM: Authentication token is no longer valid; new one requiredYou are required to change your password immediately (password aged)usermod.bk: PAM: Authentication token is no longer valid; new one requiredTraceback (most recent call last): File "/usr/sbin/usermod", line 19, in <module> errcode = subprocess.check_call(sys.argv) File "/opt/vmware/lib/python2.7/subprocess.py", line 186, in check_call raise CalledProcessError(retcode, cmd)subprocess.CalledProcessError: Command '['/usr/sbin/usermod.bk', '-a', '-G', 'cis', 'cm']' returned non-zero exit status 1error: %pre(vmware-cm-6.5.0-9451637.x86_64) scriptlet failed, exit status 1error: vmware-cm-6.5.0-9451637.x86_64: install failederror=Service-control failed. Error Failed to start vmon services.vmon-cli RC=1, stderr=Failed to start cm services. Error: Operation timed outrc=1[21889]CRITICAL:root:Installation process failed[21889]DEBUG:root:Command FailedException:Traceback (most recent call last): File "/usr/lib/applmgmt/support/scripts/software-packages.py", line 471, in install answers=answer) File "/usr/lib/applmgmt/base/py/vmware/vherd/base/software_update.py", line 1949, in installPackagesEP logger.error("Package update failed") File "/usr/lib/applmgmt/base/py/vmware/vherd/base/task_manager.py", line 160, in trackedfunc value = func(*args, **kwargs) File "/usr/lib/applmgmt/base/py/vmware/vherd/base/software_update.py", line 1013, in serviceAction progress = True, message = "%s all services " % messageDict[action])) File "/usr/lib/applmgmt/base/py/vmware/vherd/base/software_update.py", line 814, in _processOutput raise GenericException("Command Failed")GenericException: Command Failed In the /var/log/messages log file, you see entry similar to: useradd[24785]: pam_unix(useradd:account): expired password for user root (password aged)useradd[24785]: Authentication token is no longer valid; new one requireduseradd[24785]: failed adding user 'cm', data deletedusermod[24788]: pam_unix(usermod:account): expired password for user root (password aged)usermod[24788]: Authentication token is no longer valid; new one required vCenter Services fail to start after the Patch attempt.Component Manager (cm) service fails to start after the Patch attempt Starting services using service-control --start --all fails at vmware-cm service In the /var/log/vmware/cm.log log file, you see entry similar to: 2018-07-26T20:16:10.457Z [main [] ERROR com.vmware.cis.services.cm.service.Main ()] start: Component Manager failed to start org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'httpServer' defined in class path resource [http.xml]: Cannot resolve reference to bean 'vapiService' while setting bean property 'services' with key [1]; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'vapiService' defined in class path resource [http.xml]: Initialization of bean failed; nested exception is java.lang.NoClassDefFoundError: com/fasterxml/jackson/databind/JsonNode Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.
This issue occurs due to expired root password in the vCenter Server Appliance
To resolve this issue, reset the root password: Run this command to check if the root password has expired: chage -l root For example:chage -l rootYou are required to change your password immediately (root enforced)chage: PAM: Authentication token is no longer valid; new one required Change the root password using passwd commandVerify the root account password has been changed: chage -l rootMinimum: 0Maximum: 365Warning: 7Inactive: -1Last Change: Feb 03, 2017Password Expires: Feb 03, 2018Password Inactive: NeverAccount Expires: Never Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment. Start the VAMI services systemctl restart vami-lighttp Attempt to patch the vCenter Server Appliance again using VAMI or using the below command line: software-packages install --url --acceptEulas If Patch Update continue to fail, you may need to : Restore the vCenter Server Appliance to a snapshot state before attempting Patch Update or Restore from BackupPerform step 1 to 3 before attempting Patch Update
How to reset the lost or forgotten root password in vCenter Server Appliance 6.5