Symptoms
On Mac OS Clients running Horizon 7 or Horizon 8 client versions the mouse stops working when connected to the VDI Desktop.
Purpose
To highlight a known issue and offer a method to get the Mouse working again in the Horizon VDI for Mac OS Clients
Cause
There were security changes within Apple Computers to choose which applications should control the computer. Horizon VDI desktop should not control the local Client.
Impact / Risks
The mouse will not function in the Horizon VDI.
Resolution
To resolve this issue on your Mac go to Settings > Security and Privacy > Privacy > Accessibility.
Click the pad lock icon to make changes. Uncheck the box for VMware Horizon Client.
Related Information
Should any issues persist, please engage your companies IT team to examine the issue if a corporate device who can examine and engage VMware Technical Support if needed How to file a Support Request in Customer Connect
