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Version Identified All Shared SaaS environment Symptoms REST API calls to the console server will fail after June 1st, 2021. All REST API calls will be blocked to the console server. You will get the following errors on the application making these API call: 503 (Service Unavailable) 404 (Not found) Note: These errors are also logged in the console server IIS logs. Details Workspace ONE UEM provides the customer with different REST API calls. These REST APIs are used to generate reports. Currently, you can reach the console server endpoint to make these API calls. The console server in turn will fetch the data from the database and provide the result to the admin. In recent months we have seen an increase in API calls to the console server, as a result, we have seen slowness on the Workspace ONE UEM console. An increase in API calls is affecting different functionality of the console server.
Due to the increase in REST API calls being made to console server endpoint, we had numerous reports on console slowness. We would stop supporting console server endpoint for any REST API calls after June 1st, 2021.
This impacts only Shared SaaS customers who use REST API calls for monitoring and reporting purposes. Dedicated SaaS environment and On-premise customers have more control over their instances and lesser traffic. However, if you are on a Dedicated SaaS environment running into the same issue and see 404/503 errors, we recommend switching all REST API calls to your API server endpoint.
Every Shared SaaS environment has a dedicated API server instance. Customers or admins should be using the API server endpoint to make those calls. These endpoints fetch the data from the database server. Since they are dedicated to API calls no other services are running on these servers.You need to replace the host URL with 'ASxxx’. For example, https://cn137.awmdm.com/groups/{id} is the API call being used to fetch specific information about organization group needs to be replaced by https://as137.awmdm.com/groups/{id}.You can alternatively find the API server URL by navigating to Groups & Settings > All Settings > System > Advance > Site URLs.Following is the list of a few Console server URLs and their corresponding API server URL. EnvironmentConsole Server URLAPI Server URLCN1014 https://cn1014.awmdm.com https://as1014.awmdm.comCN1015 https://cn1015.awmdm.com https://as1015.awmdm.comCN1016 https://cn1016.awmdm.com https://as1016.awmdm.comCN1022 https://cn1022.awmdm.com https://as1022.awmdm.comCN1106 https://cn1106.awmdm.com https://as1106.awmdm.comCN1108 https://cn1108.awmdm.com https://as1108.awmdm.comCN1109 https://cn1109.awmdm.com https://as1109.awmdm.comCN1174 https://cn1174.awmdm.com https://as1174.awmdm.comCN118 https://cn118.awmdm.com https://as118.awmdm.comCN1300 https://cn1300.awmdm.com https://as1300.awmdm.comCN1375 https://cn1375.awmdm.com https://as1375.awmdm.comCN1380 https://cn1380.awmdm.com https://as1380.awmdm.comCN1498 https://cn1498.awmdm.com https://as1498.awmdm.comCN1506 https://cn1506.awmdm.com https://as1506.awmdm.comCN156 https://cn156.awmdm.com https://as156.awmdm.comCN157 https://cn157.awmdm.com https://as157.awmdm.comCN16 https://cn16.airwatchportals.com https://as16.airwatchportals.comCN1645 https://cn1645.awmdm.com https://as1645.awmdm.comCN1678 https://cn1678.awmdm.com https://as1678.awmdm.comCN1687 https://cn1687.awmdm.com https://as1687.awmdm.comCN1688 https://cn1688.awmdm.com https://as1688.awmdm.comCN1689 https://cn1689.awmdm.com https://as1689.awmdm.comCN22 https://cn22.airwatchportals.com https://as22.airwatchportals.comCN239 https://cn239.awmdm.com https://as239.awmdm.comCN257 https://cn257.awmdm.com https://as257.awmdm.comCN258 https://cn258.awmdm.com https://as258.awmdm.comCN259 https://cn259.awmdm.com https://as259.awmdm.comCN274 https://cn274.awmdm.com https://as274.awmdm.comCN32 https://cn32.airwatchportals.com https://as32.airwatchportals.comCN33 https://cn33.airwatchportals.com https://as33.airwatchportals.comCN356 https://beta3.awmdm.com https://as356.awmdm.comCN366 https://cn366.awmdm.com https://as366.awmdm.comCN420 https://cn420.awmdm.com https://as420.awmdm.comCN500 https://cn500.airwatchportals.com https://as500.airwatchportals.comCN503 https://cn503.awmdm.co.uk https://as503.awmdm.co.ukCN504 https://cn504.awmdm.jp https://as504.awmdm.jpCN510 https://cn510.awmdm.sg https://as510.awmdm.sgCN531 https://cn531.awmdm.com https://as531.awmdm.comCN532 https://cn532.awmdm.com https://as532.awmdm.comCN556 https://cn556.awmdm.com https://as556.awmdm.comCN628 https://cn628.awmdm.com https://as628.awmdm.comCN700 https://cn700.awmdm.com https://as700.awmdm.comCN705 https://cn705.awmdm.com https://as705.awmdm.comCN706 https://cn706.awmdm.com https://as706.awmdm.comCN763 https://cn763.awmdm.com https://as763.awmdm.comCN800 https://cn800.airwatchportals.com https://as800.airwatchportals.comCN801 https://cn801.awmdm.com https://as801.awmdm.comCN802 https://cn802.awmdm.com https://as802.awmdm.comCN857 https://cn857.awmdm.com https://as857.awmdm.comCN858 https://cn858.awmdm.com https://as858.awmdm.comCN888 https://cn888.awmdm.com https://as888.awmdm.com
For additional details, please refer to the following resources: How to delete "Stuck" Apple ADE (DEP) Registration Records from Workspace ONE UEM Console - REST APIUsing Postman to execute REST API calls