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OPERATIONAL DEFECT DATABASE
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The vSphere environment may be under contention and running slowly.The request operation is sent to the vSphere adapter and fails more than 80 minutes later with an error similar to: YYYY-MM-DDTHH:MM:SS.SSSZ [priority='WARN' thread='thread-io' user='' org='' context='' parent='' token=''] c.v.p.c.model.adapters.util.TaskManager.log:448 - Patching task http://provisioning-service.<HOSTNAME>:8282/provisioning/requests/counter-subtasks/id1did1d-1did-id1d-1did-ididid1d1d1d to FAILURE: Provisioning operation failed. java.lang.NullPointerException. FAILED ERROR RESPONSE: { "stage": "FAILED", "isDirect": false, "failure": { "message": "Provisioning operation failed. java.lang.NullPointerException", "stackTrace": [ "com.vmware.photon.controller.model.adapters.vsphere.InstanceClient.getFirstPciController(InstanceClient.java:2733)", "com.vmware.photon.controller.model.adapters.vsphere.InstanceClient.configureCloneNics(InstanceClient.java:2165)", "com.vmware.photon.controller.model.adapters.vsphere.InstanceClient.customizeAfterClone(InstanceClient.java:902)", "com.vmware.photon.controller.model.adapters.vsphere.InstanceClient.createInstanceFromLibraryItem(InstanceClient.java:3668)", "com.vmware.photon.controller.model.adapters.vsphere.VSphereAdapterInstanceService.lambda$handleCreateInstance$2(VSphereAdapterInstanceService.java:163)", "com.vmware.photon.controller.model.adapters.vsphere.VSphereIOThreadPool.lambda$executeCallback$1(VSphereIOThreadPool.java:182)", "java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)", "java.util.concurrent.FutureTask.run(FutureTask.java:266)", "java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$201(ScheduledThreadPoolExecutor.java:180)", "java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)", "java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)", "java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)", "java.lang.Thread.run(Thread.java:748)" ], "statusCode": 400, "errorCode": 400015, "serverErrorId": "id1did1d-1did-id1d-1did-ididid1d1d1d", "documentKind": "com:vmware:xenon:common:ServiceErrorResponse" } }
This is caused by the API session on vCenter expiring prior to the completion of the deployment operation.
This is a known issue that is resolved in vRealize Automation 8.1 and later.