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VMware - Defect ID: 88977

VMware vRealize Network Insight (vRNI) upgrade fails with Insufficient disk space toast message displayed in vRNI GUI

Last updated on 3/7/2023

Overall
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Severity
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Community
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Lifecycle
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Vendor details

  • No defect details.

Symptoms

1. When trying to update VMware vRealize Network Insight via any method (Online, offline or vRealize Suite Lifecycle Manager), upgrade fails with Insufficient disk space toast message displayed in vRNI GUIRefer to Screenshot below:2. Running df -h command on vRNI platform appliance shows "/" with 11 G available. Refer output below (highlighted in Yellow)support@vrni-platform-release:~$ df -hFilesystem Size Used Avail Use% Mounted onudev 32G 0 32G 0% /devtmpfs 6.3G 16M 6.3G 1% /run/dev/mapper/vg-root 29G 17G 11G 63% /tmpfs 32G 16K 32G 1% /dev/shm tmpfs 5.0M 0 5.0M 0% /run/lock/dev/sda1 1.9G 122M 1.6G 8% /bootnone 32G 0 32G 0% /run/shm/dev/mapper/vg-tmp 25G 1.7G 22G 8% /tmp/dev/mapper/vg-home 30G 8.7G 20G 32% /home/dev/mapper/vg-var 852G 14G 794G 2% /var/dev/mapper/vg-var+log 49G 18G 29G 38% /var/log/dev/mapper/vg-var+log+audit 20G 62M 19G 1% /var/log/audittmpfs 6.3G 0 6.3G 0% /run/user/998tmpfs 6.3G 0 6.3G 0% /run/user/115tmpfs 6.3G 0 6.3G 0% /run/user/119tmpfs 6.3G 0 6.3G 0% /run/user/117tmpfs 6.3G 0 6.3G 0% /run/user/120tmpfs 6.3G 0 6.3G 0% /run/user/1001support@vrni-platform-release:~$Above same command can be run on vRNI deployments running platform in cluster but only on platform node1.

Purpose

This article gives information on the issues seen with vRNI On-Premises upgrades and how to workaround the issue.

Cause

vRNI upgrade fails because the old bundle did not get auto cleaned up during the previous upgrades hence consuming space on "/" (root) partition.

Impact / Risks

vRNI upgrades will fail at pre-check.Impacted vRNI On-Premises versions are 6.5.1, 6.6.0, 6.7.0 and 6.8.0This issue is resolved in vRNI 6.9.0.

Resolution

vRNI Engineering is aware of this issue and working on a fix for this.Once fix is available this Knowledge base article will be updated.

Workaround

To workaround this, follow below steps to perform a manual clean up of the older extracted bundles:1. Take a SSH/Putty session to vRNI platform appliance. If you are running vRNI deployment with platform cluster, then take SSH/Putty session on platform Node12. Login with username support and run below commands:support@vrni-platform-release:~$ ububuntu@vrni-platform-release::~$ ls -lrth /usr/share/nginx/upgradebundletotal 8.0Kdrwxr-xr-x 3 www-data www-data 4.0K Nov 2 06:13 6.5.1.1645037705drwxr-xr-x 3 www-data www-data 4.0K Nov 2 06:13 6.6.0.1648892975drwxr-xr-x 2 www-data www-data 4.0K Nov 2 08:09 6.7.0.1656233033As seen in output above you should see older extracted bundles in your vRNI appliance.3. Run below command for manual clean up depending on the older bundle file name you see in output of the command executed in step 2 above.ubuntu@vrni-platform-release:~$ sudo rm -rf /usr/share/nginx/upgradebundle/<bundlename>Example commands:ubuntu@vrni-platform-release:~$ sudo rm -rf /usr/share/nginx/upgradebundle/6.5.1.1645037705/ubuntu@vrni-platform-release:~$ sudo rm -rf /usr/share/nginx/upgradebundle/6.6.0.1648892975/ubuntu@vrni-platform-release:~$ sudo rm -rf /usr/share/nginx/upgradebundle/6.7.0.1656233033/5. To validate if clean/manual removal of bundle is successful run below command.ubuntu@vrni-platform-release:~$ ls -lrth /usr/share/nginx/upgradebundletotal 06. Now run below command to see that vRNI platform appliance shows "/" with more than 14 G. Refer output below (highlighted in Green)ubuntu@vrni-platform-release:~$ df -hFilesystem Size Used Avail Use% Mounted onudev 32G 0 32G 0% /devtmpfs 6.3G 16M 6.3G 1% /run/dev/mapper/vg-root 29G 9.7G 18G 36% /tmpfs 32G 16K 32G 1% /dev/shmtmpfs 5.0M 0 5.0M 0% /run/lock/dev/sda1 1.9G 122M 1.6G 8% /bootnone 32G 0 32G 0% /run/shm/dev/mapper/vg-tmp 25G 1.7G 22G 8% /tmp/dev/mapper/vg-home 30G 8.7G 20G 32% /home/dev/mapper/vg-var 852G 14G 794G 2% /var/dev/mapper/vg-var+log 49G 18G 29G 38% /var/log/dev/mapper/vg-var+log+audit 20G 64M 19G 1% /var/log/audittmpfs 6.3G 0 6.3G 0% /run/user/998tmpfs 6.3G 0 6.3G 0% /run/user/115tmpfs 6.3G 0 6.3G 0% /run/user/119tmpfs 6.3G 0 6.3G 0% /run/user/117tmpfs 6.3G 0 6.3G 0% /run/user/120tmpfs 6.3G 0 6.3G 0% /run/user/1001ubuntu@vrni-platform-release:~$ubuntu@platform1:~$ exitlogoutsupport@platform1:~$Once above steps are executed for manual clean up the vRNI upgrade needs to be kickstarted again and should pass the pre check, toast message on UI would not been seen and upgrade proceeds as normal.

Related Information

Refer to vRNI Documentation on the required disc space on root partition "/"https://docs.vmware.com/en/VMware-vRealize-Network-Insight/6.6/com.vmware.vrni.install.doc/GUID-EE13DF2F-F0D0-4834-8299-5F6344DEEC9E.html

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BugZero | VMware BugID 88977 - VMware vRealize Network Insight (vRNI) upgrade fai...