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VMware Workspace ONE Assist 23.02 is GA as of 3/6/2023!
What’s New 1. Integration with UEM SYSLOG for logging, monitoring and reporting Assist events (Limited Availability: Requires UEM version 2302 which is expected to GA on March 22nd, 2023)All the actions performed by an admin in a Remote Assist session are now logged for security and auditing purposes. In line with this need, we have implemented the Audit Log functionality where in any actions performed by the admin in the remote session will be recorded & sent to the UEM Event logger and can be exported to Syslog. Please note that Assist will not collect any PII information as part of the event logging. Some of the actions that may be logged are mentioned below. Session Events such as Authentication Requests, Session Elevation from Remote View to Remote Control etcPIN Authentication and Response (if Attended mode of connection)Tool Connected & DurationShortcuts used during the session.Pause/Resume actions by the end user.Clipboard TransactionsChat Transactions between Admin & End UserFile Manager Events (File/Folder Cut, Copy, Paste, Upload, Download)Remote Shell command executions (in Windows & MacOS)Command Line Interface command executions (in Android)Session End (Contains all details about the session: Data Size, Connection Mode, UEM Admin User, Assist Server URL, Session Duration, Status, Assist Agent version etc) Note: UEM 2302 or later is required to support this feature.The Feature Flag “AssistOAuthProvisioningFeatureFlag” needs to be enabled. To request for the FF to be enabled in your environment submit a ticket through the following link: https://servicedesk.eng.vmware.com/servicedesk/customer/portal/21/create/1413 This feature is currently available only for SaaS Assist customers.2. Enhanced streaming performance with VP8 Encoding for Android devices.Workspace ONE Assist now supports VP8 encoding on Android devices to enhance streaming quality and performance during a screen share session across all supported browsers. With the support for VP8 encoding, Memory usage on the remote device will also see a reduced load. VP8 encoding is enabled by default and does not require any additional configurations.3. Support for Remote Control in Motorola LEX 11 devices with Motorola APIsRemote Control is now supported in Motorola LEX 11 devices. The Assist agent will leverage Motorola provided APIs to support remote control functionality within Assist.All functionalities that exist within Assist including touch and key injection events will be now available through the Motorola remote management APIs.Supported LEX L11 Firmware version – Starting from Android 11 release R3.3 (R40.33.10) 4. Support for viewing and controlling external monitors connected to Zebra devices using the Workstation Connect Cradle or Connect HubZebra devices that are connected to external monitors through the Workstation Connect Cradle or Connect Hub can now be viewed and controlled through the remote session.The Multi-Monitor button appears in the admin console when the Zebra device has an external monitor connected. It allows the admin to switch between the displays they want to view or control. Please note that only one monitor may be viewed or controlled at any given time.Pre-Requisites: The Zebra device should be connected through the docking station. The docking station should be connected to the monitor through HDMI cable.The "Force Desktop Mode" option should be enabled under Settings?Developer Options.Zebra WorkStation connect application should be installed and "Display Over Apps/Appear on Top" permission needs to be enabled.For non-tablet devices, we need to enable the DisplayDesktopOEM [com.displaylink.desktop.oem] application through profiles. Be default, UEM may disable all system apps.Make sure the device is restarted after the above settings are configured.Supported Firmware version is 11-31-27.00-RG-U00-STD-HEL-04 or later.Supported Device models are EC50, EC55, ET51, ET56, L10A, TC21, TC21 HC, TC26, TC26 HC, TC52, TC52 HC, TC57, TC72, TC77. 5. Improved reliability of Assist connections in Windows & MacOS platformsWhen an Assist session is started by an Admin from the UEM console, the connection is established with the remote device automatically. However, assist sessions sometimes end in request timeouts due to various factors. One of the common reasons for this is due to Hub not processing the Remote Management command in time to wake up the Assist agent on the device. To prevent these request time outs, we have introduced an alternate mechanism to invoke the Assist agent on the device. This is achieved by sending a notification from the Assist Console/Server to the device using the Windows Notification Service (WNS) and the Apple Push Notification Service (APNS).This ensures that Assist agent doesn't always rely on the Hub to get invoked. This in turn will improve the reliability of Assist connections by significantly reducing the timeouts.Note: This feature is currently available only for SaaS Assist customers. No additional configuration is required on the device side to enable this feature.6. Support for Unattended Mode of Remote Session in MacOSWorkspace ONE Assist is introducing the ability to remotely connect to and control MacOS devices that are corporate owned, with no personal data or user expectation of privacy and that business needs to access without approval from a remote user. The following types of devices support Unattended Privacy Mode: Corporate Owned – DedicatedCorporate Owned - Shared Employee-Owned devices support only the Attended mode which mandates authorization from the remote user.On the MacOS platform, a single Assist application supports both Attended and Unattended Privacy modes. The “Unattended Access” permission/resource in the Workspace ONE UEM - > Role Management, under the Assist section determines which UEM console user will have the ability to use Unattended access to devices. This resource is applicable for both Windows Desktop and MacOS platforms. The Console User is presented with both the Attended & Unattended options during the connection process from which they can choose the privacy mode.Note: On-Screen notification and Screen controls (Halo) will be displayed on MacOS Unattended mode when the user is logged in.7. Updated Privacy verbiage & Terms and Conditions verbiage on PIN entry screen in deviceWe have updated the verbiage displayed on our Privacy screen & the Terms and Conditions screen during the PIN entry process to be more relevant to the interaction between the Customer IT/Help Desk Org and the Employees of the customer. Bugs Fixed in this App Version:· AET-11318 : Remote Connection failing in Android devices when using a proxy over HTTP in with Assist 22.10 agent.· AET-11144 : Remote Connection failing when using a private APN or Wi-Fi with proxy configuration.· AET-11095 : Remote Connection failing on Sony devices with the last GA version of Assist agent.· AET-10918 : Using the Buzz icon during a Chat from the admin console does not send Sound Alert/Vibration to the Android device.· AET-11167 : In Windows desktops, the CPU Utilization Percentage in the Process List page of Assist session always shows 0%.· AET-11360 : Ctrl+Alt+Del shortcut not working as expected on Windows desktops when the device is in locked state.· AET-11449 : In Unattended mode on MacOS, the session terminated automatically when connection was performed with the device locked.Known Issues in this Version:· AET-11286 : In Zebra devices with an external monitor connected, the remote session may stop streaming when switched multiple times between the primary & secondary displays. The current workaround is to end the session when this happens and initiate a new session.· AET-11473 : Some File Manager events are not captured as part of the Event logging in Windows & MacOS platforms.Current Limitations:1. In some Android devices the VP8 encoder does not support 100% zoom in of the device screen in a remote session. When 100% is requested, the admin console zooms in the device screen till 94% which is the maximum supported by the hardware.2. In Android devices, when the Assist agent 23.02 is used on Assist consoles earlier than 23.02 version, streaming may be interrupted and show a grey screen on the admin console when any of the following actions occur in the remote session.(a) Resizing of Browser window.(b) Toggling ON/Off the Fit to Screen option.(c) Collapsing the Device Summary panel.The workaround to fix this is to change the Resolution from the tool bar of the Assist console which will resume the streaming.PLEASE NOTE:SaaS Upgrades have started. Please refer to the SaaS Upgrade Schedule below for detailshttps://status.workspaceone.com/ USA – Eastern Time: March 06th , 2023 1:00AM - 5:00AM ESTGermany - Eastern Time: March 07th, 2023, 8:00PM – March 08th, 2023, 12:00AM ESTJapan - Eastern Time: March 08th, 2023, 12:00PM - 4:00PM ESTUnited Kingdom - Eastern Time: March 09th, 2023, 8:00PM – March 10th, 2023, 12:00AM ESTSingapore - Eastern Time March 10th, 2023, 11:00AM - 3:00PM ESTAustralia – Eastern Time March 14th, 2023, 09:30AM - 12:30PM ESTCanada – Eastern Time March 15th, 2023, 1:00AM - 5:00AM EDT Please find release notes for Workspace ONE Assist device agents below: VMware Workspace ONE Assist Release Notes VMware Workspace ONE Assist for Android - Release Notes VMware Workspace ONE Assist for macOS - Release Notes VMware Workspace ONE Assist for Windows 10 - Release Notes Documentation Links: VMware Workspace ONE Assist - Product DocumentationVMware Workspace ONE Assist- Installer Documentation Downloads:Visit the links provided to download VMware Workspace ONE® Assist 23.02 for the different platforms. Product Page on My Workspace ONE VMware Workspace ONE Assist 23.02 for Windows 10 VMware Workspace ONE Assist 23.02 Installer: VMware Workspace ONE Assist 23.02 macOS VMware Workspace ONE Assist 23.02 for Android (Attended) VMware Workspace ONE Assist 23.02 for Android (Unattended):