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VMware Workspace ONE Assist 23.07 is GA as of 8/10/2023!
What's New Enhanced streaming performance in iOS devices Workspace ONE Assist now supports enhanced streaming quality and performance in iPhones & iPads during a screen share session across all supported browsers. With this enhancement, memory usage on the remote device sees a reduced load. No additional configuration is required to enable this enhancement. No additional configuration required, but needs updated iOS Assist SDK which is bundled with iOS Hub (more details on version of Hub will be made available in the Hub release notes) Support for dynamic shortcuts to Work Profile applications from the Assist console On Android devices enrolled in Android Enterprise COPE mode, remote control functionality is only available within work profile applications, when the application is in foreground. However, the admin cannot navigate around the device until the end user on the remote device manually launches each application that might need troubleshooting.In this Assist release, we have implemented the capability on the Assist agent to retrieve the list of apps installed on the work profile side of the device enrolled in COPE mode and list them in the Shortcuts tool window of the Assist Console. This will help the admins to easily access these shortcuts and navigate around the device during troubleshooting. Enhancements to the UI/UX in the Remote Assist console Experience enhanced discoverability of value-added Assist features such as Shortcuts, Whiteboard, and so on, which are now readily visible in the toolbar and can be accessed with a single click. We have also made improvements to the Assist console UI to provide the admins with a more consistent and seamless experience. Support for Remote Assist sessions on Proxy enabled MacOS machines We have added support for Assist sessions on MacOS machines that are configured for proxy with authentication. In our earlier Assist releases, remote assist sessions were failing to connect on MacOS machines that had the proxy setup. Support for Remote View Only in Android Unattended mode Remote Assist session with the Unattended mode in Android always provided the Admin with full remote control capability even if the admin role in UEM did not have the Remote Control permission enabled for Assist.In this Assist release, we have implemented the role validation even when Unattended mode is used in Android. So, if the admin does not have the Remote Control permission for Assist then the session would default to Remote View and Remote Control capability will not be available. Support for Database Name Modification & Password reset for local SQL User accounts For On-Premises customers using Assist, we have introduced the ability to modify the Assist Database names (for new deployments). In addition, we have also provided the ability to enforce password policy for the local SQL user accounts created through the Assist installer. We will also be sharing a standalone tool to reset the passwords of the SQL user accounts after they expire. Support for Unattended mode on Windows 10 IOT Enterprise OS version Remote Assist sessions were defaulting to Attended mode on the Win10 IOT Enterprise OS versions that had the OperatingSystemSKU value as 188. In this release, we have added support for Unattended mode on these OS versions as well. Integration with UEM SYSLOG for logging, monitoring and reporting Assist events We introduced the Audit Log functionality in the previous release of Assist (v23.02) where in any actions performed by the admin in the remote session was recorded and sent to the UEM Event logger and can be exported to the Syslog.In this Assist release (v23.07), we have made some enhancements to this implementation and also included some more admin actions that will get logged.Listed are some of the newly included actions and enhancements. Whiteboarding events.Consistent event formatting in Android to be at par with the other supported platforms. Please note that Assist will not collect any PII information as part of the event logging.Note:UEM syslog feature is available with UEM 2302 or later, but these enhancements are available with UEM 2310 or later.The AssistOAuthProvisioningFeatureFlag should be set to TRUE in the UEM DB.To request for the FF to be enabled in your environment, submit a ticket through the following link: https://servicedesk.eng.vmware.com/servicedesk/customer/portal/21/create/1413This feature is currently available only for SaaS Assist customers. Assist console logging improvements To make the troubleshooting smoother, we have improved our console logging. Admins or Support personnel can now see the logs automatically if there is an error. API URLs are added to the logs for both success and failure. Error code is now captured in the logs for web socket failures and logs are automatically opened after first failure. Resolved Issues AET-3387: The Whiteboard cursor action performs double click instead of single click.AET-3997: Assist - Win10 - Domain Joined/Azure AD - Session could not be paused from floatella /in session record when the DR happened while the RC elevation prompt is in foreground.AET-4018: Chat console UI does not scroll automatically.AET-4019: Assist - Win10 - Session Collaboration - Guest tool bar active and clickable though the Session is terminated prompt is seen in foreground.AET-4021 : Assist - Chat - Console - When the chat message is typed and sent, a new line is created in the input box.AET-4119: Assist - Chat - Android - Chat messages status on console always shown as sending.AET-4150: Assist - Session Collaboration - Shortcut tray is shifted and partially overlapped by device info when guest session is added.AET-4151: Assist - Session Collaboration - When guest has session control, device info panel disappears from host console when recovering from DR.AET-4257: Assist - Session Collaboration - App List/Process List pages keeps loading in Host session when Guest has the session controls.AET-11111: Sometimes, while starting the remote session, the connection fails in the first console connection step.AET-11376: WS1 Assist 23.02 Installer Resource pack execution failed when password created with double quotes (") character.AET-11377: Assist service version is not updated with the released version.AET-12601: CFD - WS1 Assist Console – The message 'The connection closed abnormally' is seen at the first connection attempt from the customer end with Assist Server RMUK01. Known Issues We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.PLEASE NOTE: SaaS Upgrades have started. Please refer to the SaaS Upgrade Schedule, and https://status.workspaceone.com/ for details.Documentation and Links: Release Notes VMware Workspace ONE Assist Release Notes VMware Workspace ONE Assist for Android - Release Notes VMware Workspace ONE Assist for macOS - Release Notes VMware Workspace ONE Assist for Windows Desktop - Release Notes Documentation Link VMware Workspace ONE Assist - Product Documentation Download Link Product Page on My Workspace ONE VMware Workspace ONE Assist 23.07 macOS VMware Workspace ONE Assist 23.07 for Windows Desktop VMware Workspace ONE Assist 23.07 for Android (Attended) VMware Workspace ONE Assist 23.07 for Android (Unattended) VMware Workspace ONE Assist 23.07 Installer