PostgreSQL
Vendor Features
| Feature | Description | Example |
|---|---|---|
| ServiceNow Integration | Integrates with ITSM and ITIL principles and processes within ServiceNow | BugZero bug tasks are inserted into your ServiceNow and into your IT Operations processes |
| Manged Products Sync | Scans your CMDB and/or vendor portal for all devices deployed within your organization. Includes the ability to disable any managed products that you don't want to monitor | This feature enables the core functionality of BugZero, scanning your environment and allowing you to choose which products we monitor |
| Data Normalization | Mapping vendor data and terminology to a standardized ServiceNow format | Different vendors provide bug data in many different formats and using different terminology. BugZero brings that varied data into your ServiceNow in a normalized structure |
| Category / Service / Module Filter | As defined by the vendor, these bugs could affect certain product modules, services, or categories | These are different categories for different vendors which provide additional filtering options. |
| Bug Statuses | Filtering based on the status of the bug in the vendor's bug resolution process | Open - The bug has not been fixed || Fixed - The bug has been fixed || Terminated - A decision was made not to fix the bug |
| Advanced Bug Statuses | Bug statuses that can be dynamically defined | For example, set bug status to New if it was announced in the last x days and only has x amount of replies. Another example, Set bug to Closed if the announcement date occurred more than x days ago and the last reply has been posted more than x days ago |
| Keyword Exclusion | Exclude bugs that contain any keywords of your choosing | Any word. Seriously |
| Priority Mapping | Mapping the vendor's bug severity terminology to ServiceNow Impact / Urgency / Priority | A critical bug from the vendor might be mapped in ServiceNow as 1-High / 1-High / 1-Critical |
| Bug Date Range | Choose how many days to look back for published bugs | Do you only want to see bugs published in the past 90 days. Or bug published in the past year? Or all time? |
| Bug Thread Summary | Summarized bug information from message threads | For vendors that manage bug reporting via message boards, we summarize the conversation thread |
| Community Insights | Information gathered from the user community in addition to the information provided by the vendor | This can consist of many different types of information that may not be included in the vendors standard bug report |
Prevent Outages from Vendor Bugs
BugZero decreases risk and increases IT Operational Resilience by integrating with your ITSM tool to collect, filter, correlate, and track non-security bugs specific to your vendor products
Prerequisites
A BugZero account with access to the BugZero Dashboard
Completed the BugZero ServiceNow configuration steps