Red Hat
Vendor Features
| Feature | Description | Example |
|---|---|---|
| ServiceNow Integration | Integrates with ITSM and ITIL principles and processes within ServiceNow | BugZero bug tasks are inserted into your ServiceNow and into your IT Operations processes |
| Manged Products Sync | Scans your CMDB and/or vendor portal for all devices deployed within your organization. Includes the ability to disable any managed products that you don't want to monitor | This feature enables the core functionality of BugZero, scanning your environment and allowing you to choose which products we monitor |
| Data Normalization | Mapping vendor data and terminology to a standardized ServiceNow format | Different vendors provide bug data in many different formats and using different terminology. BugZero brings that varied data into your ServiceNow in a normalized structure |
| Bug Statuses | Filtering based on the status of the bug in the vendor's bug resolution process | Open - The bug has not been fixed || Fixed - The bug has been fixed || Terminated - A decision was made not to fix the bug |
| Component Filter | Filtering based on the services or components that are active in a managed product | If you aren't running any BGP, Voice IVRs, or MPLS VPNs, you can filter out any bug alerts related to those technologies |
| Keyword Exclusion | Exclude bugs that contain any keywords of your choosing | Any word. Seriously |
| Priority Mapping | Mapping the vendor's bug severity terminology to ServiceNow Impact / Urgency / Priority | A critical bug from the vendor might be mapped in ServiceNow as 1-High / 1-High / 1-Critical |
| Bug Date Range | Choose how many days to look back for published bugs | Do you only want to see bugs published in the past 90 days. Or bug published in the past year? Or all time? |
| Affected Version | List of product versions in which the bug is present | For example, all versions prior to version 5.1.2 |
Prevent Outages from Vendor Bugs
BugZero decreases risk and increases IT Operational Resilience by integrating with your ITSM tool to collect, filter, correlate, and track non-security bugs specific to your vendor products
Prerequisites
A BugZero account with access to the BugZero Dashboard
Completed the BugZero ServiceNow configuration steps