BugZero | Veeam

Vendor Features

Feature	Description	Example
ServiceNow Integration	Integrates with ITSM and ITIL principles and processes within ServiceNow	BugZero bug tasks are inserted into your ServiceNow and into your IT Operations processes
Manged Products Sync	Scans your CMDB and/or vendor portal for all devices deployed within your organization. Includes the ability to disable any managed products that you don't want to monitor	This feature enables the core functionality of BugZero, scanning your environment and allowing you to choose which products we monitor
Data Normalization	Mapping vendor data and terminology to a standardized ServiceNow format	Different vendors provide bug data in many different formats and using different terminology. BugZero brings that varied data into your ServiceNow in a normalized structure
Bug Statuses	Filtering based on the status of the bug in the vendor's bug resolution process	Open - The bug has not been fixed \|\| Fixed - The bug has been fixed \|\| Terminated - A decision was made not to fix the bug
Keyword Exclusion	Exclude bugs that contain any keywords of your choosing	Any word. Seriously
Priority Mapping	Mapping the vendor's bug severity terminology to ServiceNow Impact / Urgency / Priority	A critical bug from the vendor might be mapped in ServiceNow as 1-High / 1-High / 1-Critical
Bug Date Range	Choose how many days to look back for published bugs	Do you only want to see bugs published in the past 90 days. Or bug published in the past year? Or all time?