OPERATIONAL DEFECT DATABASE
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BugZero found this defect 1504 days ago.
Document Version Release Date Details 5 10/02/2020 Title of the SimpliVity Customer Bulletin has been updated. 4 08/11/2020 Updated for the release of Smart Array SR Gen10 Firmware Version 3.0 3 04/06/2020 Updated the "IMPORTANT INFORMATION about HPE Synergy Platforms" statement at the Resolution Section. Smartpqi Driver Version 1.0.4.3008-1 and HPE Smart Array SR Gen10 Controller Firmware Version 2.65 are vSAN certified. The vSAN certified Smartpqi Driver Version 1.0.4.3008-1 and Smart Array Firmware Version 2.65 are included in the Service Pack for ProLiant (SPP) Version 2020.03.0. 2 03/27/2020 Updated the "IMPORTANT" statement at the beginning of the Description section to clarify the issue. 1 03/14/2020 Original Document Release. IMPORTANT: HPE strongly recommends performing this upgrade at the customer's earliest opportunity per the "Action Required" in the table located in the Resolution section. Neglecting to perform the recommended resolution could result in potential subsequent errors and potential data inconsistency. HPE Gen10 platforms configured with any of the HPE Smart Array SR Gen10 Controllers listed in the Scope section below may be susceptible to the following scenarios: Media errors not repaired during Background Surface Scan. Incorrect data may be read during Heavy I/O. Incorrect data may be read when there are multiple logical drives in the same array. Incorrect data may be read from encrypted drives. IMPORTANT INFORMATION: Drives in HBA Mode are not affected. HPE StoreOnce, XP, Primera, 3PAR, MSA and non-dHCI Nimble platforms are not impacted. For details regarding SimpliVity platforms, please reference the Customer Bulletin .
Any HPE Gen10 platforms configured with any of the following HPE Smart Array SR Gen10 Controllers: HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular LH Controller HPE Smart Array E208i-c SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller HPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array P204i-b SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller HPE Smart Array P204i-c SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller HPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH Controller HPE Smart Array P408i-c SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array P416ie-m SR Gen10 (8 Int 8 Ext Lanes/2GB Cache) 12G SAS Mezzanine Controller HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH Controller HPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular Controller HPE Smart Array P408e-m SR Gen10 (8 External Lanes/2GB Cache) 12G SAS Mezzanine Controller HPE Smart Array P408i-sb Controller
To prevent this issue from occurring, download and install the HPE Smart Array SR Gen10 Controller Firmware Version 3.00 (or later) , based on the following RAID configurations and firmware versions running on the controller: RAID Level Current Smart Array Firmware Version Installed Action Required 1, 10 or ADM < 2.62 RECOMMENDED: Update to Smart Array Firmware Version 3.00 2.62 CRITICAL: Update to Smart Array Firmware Version 3.00 2.65 RECOMMENDED: Update to Smart Array Firmware Version 3.00 5, 50, 6 or 60 < 1.98 RECOMMENDED: Update to Smart Array Firmware Version 3.00 1.98, 1.99, 2.03 CRITICAL: Update to Smart Array Firmware Version 3.00 2.62, 2.65 RECOMMENDED: Update to Smart Array Firmware Version 3.00 0 with encryption (2 or more drives) => 1.66 CRITICAL: Update to Smart Array Firmware Version 3.00 10 with encryption (4 or more drives) 10ADM with encryption (6 or more drives) HPE Smart Array SR Gen10 Controller Firmware Version 3.00 is available for download at the following URLs: Note: For detailed information about the fixes in the Smart Array Firmware Version 3.0, refer to the "Fixes" tab on the following pages. VMware ESXi Linux (x64) Windows (x64) IMPORTANT INFORMATION about HPE Synergy Platforms: To identify and download the ISOs of HPE SYNERGY CUSTOM SPP that include the HPE Smart Array SR Gen10 Controller Firmware version 3.00 (or later), refer to the following URLs: For Identification of components: HPE Synergy Firmware Comparison Tool For Download: HPE SYNERGY SOFTWARE RELEASES - OVERVIEW IMPORTANT INFORMATION about HPE SimpliVity Gen10 Systems: For more information about how to address this condition on HPE Simplivity Gen10 Systems, refer to the following Customer Bulletin: (Revision) HPE SimpliVity Gen10 Systems - HPE Smart Array SR Gen10 Controller Firmware Version 3.0 To Be Available With The OmniStack Update Scheduled For November 2020 IMPORTANT INFORMATION about VMware vSAN: For vSAN functionality, HPE recommends to download and install the Smartpqi Driver Version 1.0.4.3008-1 and the HPE Smart Array SR Gen10 Controller Firmware Version 3.00 that are vSAN certified. Both vSAN certified driver and firmware versions will be included in the next version of the Gen10 Service Pack for ProLiant. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
