Overview

Select the appropriate Image Quality Problem Category using the list below or use the Image Quality Example Chart to make your selection. Versant 2100 Decision Tree Landing Page.   Image Quality Examples: Example Image                                           ___________     Image Quality Defect: Too Light / Too Dark / Full Color Note: To troubleshoot image quality problems, always test the functions available on your printer.  When does the Image Quality Defect Occur? Return to Top                                         ___________     Image Quality Defect: Blank Page / Colors Missing / Deletions Note: To troubleshoot image quality problems, always test the functions available on your printer.  When does the Image Quality Defect Occur? Return to Top                                         ___________     Image Quality Defect: Lines / Streaks Note: To troubleshoot image quality problems, always test the functions available on your printer.  When does the Image Quality Defect Occur? Return to Top                                         ___________     Image Quality Defect: Spots / Smears Note: To troubleshoot image quality problems, always test the functions available on your printer.  When does the Image Quality Defect Occur? Return to Top                                         ___________     Image Quality Defect: Dirty Prints / Scattered Spots / Background Contamination Note: To troubleshoot image quality problems, always test the functions available on your printer.  When does the Image Quality Defect Occur? Return to Top                                         ___________     Image Quality Defect: Fuzzy Prints / Color Misregistration Note: To troubleshoot image quality problems, always test the functions available on your printer.  When does the Image Quality Defect Occur? Return to Top                                         ___________     Image Quality Defect: Shifted or Skewed Image / Image Not Centered Note: To troubleshoot image quality problems, always test the functions available on your printer.  When does the Image Quality Defect Occur? Return to Top                                         ___________     Image Quality Defect: Damaged Media / Wrinkles Note: To troubleshoot Damaged Media problems, check if the problem occurs from some or all of the trays.  Under What Circumstances Does the Damage Occur?   Return to Top                                         ___________     Under What Circumstances Does the Too Light / Too Dark / Full Color Print Quality Problem Occur?   Return to Previous Selection Return to Top                                         ___________     Under What Circumstances Does the Blank Page / Colors Missing / Deletions Print Quality Problem Occur?   Return to Previous Selection Return to Top                                         ___________     Under What Circumstances Does the Lines / Streaks Print Quality Problem Occur?   Return to Previous Selection Return to Top                                         ___________     Under What Circumstances Does the Spots / Smears Print Quality Problem Occur? Return to Previous Selection Return to Top                                         ___________     Under What Circumstances Does the Dirty Prints / Scattered Spots / Background Contamination Print Quality Problem Occur? Return to Previous Selection Return to Top                                         ___________     Under What Circumstances Does the Fuzzy Prints / Color Misregistration Print Quality Problem Occur?   Return to Previous Selection Return to Top                                         ___________     Under What Circumstances Does the Shifted or Skewed Image / Image Not Centered Print Quality Problem Occur? :   Return to Previous Selection Return to Top                                         ___________                                          ___________                                         ___________                                       ___________                                         ___________                                                                               ___________                                          ___________     Too Light / Too Dark / Full Color Image Quality Defect Occurs WhenPrinting. Click on the article that best describes the situation to troubleshoot the problem:   Return to Previous Selection Return to Top                                         ___________                                             ___________     Lines / Streaks Image Quality Defect Occurs Both When Coping and Printing. Click on the article that best describes the situation to troubleshoot the problem:   Return to Previous Selection Return to Top                                         ___________     Spots / Smears Image Quality Defect Occurs Both When Coping and Printing. Click on the article that best describes the situation to troubleshoot the problem:   Return to Previous Selection Return to Top                                         ___________     Dirty Prints / Scattered Spots / Background Contamination Image Quality Defect Occurs When Printing. Click on the article that best describes the situation to troubleshoot the problem:   Return to Previous Selection Return to Top                                         ___________     Fuzzy Prints / Color Misregistration Image Quality Defect When Printing. Click on the article that best describes the situation to troubleshoot the problem:   Return to Previous Selection Return to Top                                         ___________     Shifted or Skewed Image / Image Not Centered Image Quality Defect Occurs When Printing. Click on the article that best describes the situation to troubleshoot the problem: Return to Previous Selection Return to Top                                         ___________    ......... Too Light / Too Dark / Full Color Blank Page / Colors Missing / Deletions Lines / Streaks Spots / Smears Dirty Prints / Scattered Spots / Background Contamination Fuzzy Prints / Color Misregistration Shifted or Skewed Image / Image Not Centered Damaged Media / Wrinkles  Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems Printing Only Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems Printing Only Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems Printing Only Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems Printing Only Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems Printing Only Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems Printing Only Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems Printing Only From All Paper Trays: Repeated Misfeeds, Jams, or Wrinkles Repeated Misfeeds, Jams, or Wrinkles From Some Paper Trays but Not All Paper Trays Click on the article that best describes the situation to troubleshoot the problem: Damaged Output Excessive Paper Curl Repeated Misfeeds, Jams, or Wrinkles Damaged Output Excessive Paper Curl Repeated Misfeeds, Jams, or Wrinkles When Printing from Multiple Computers, Applications or CWIS Click on the article that best describes the situation to troubleshoot the problem: Prints are Light, Faint, or Washed Out / Inconsistent Shading RSS RAP- Print Output is Too Light Light Area at the Trail Edge of Prints \ Trail Edge Deletions Prints are Light, Faint, or Washed Out / Inconsistent Shading RSS RAP- Print Output is Too Light Light Area at the Trail Edge of Prints \ Trail Edge Deletions When Printing from Multiple Computers, Applications or CWIS Click on the article that best describes the situation to troubleshoot the problem: RSS RAP - Deletions Deletions / Density / Barber Pole White Streaks or Deletions Light Area at the Trail Edge of Prints \ Trail Edge Deletions RSS RAP - Deletions Deletions / Density / Barber Pole White Streaks or Deletions Light Area at the Trail Edge of Prints \ Trail Edge Deletions When Printing from Multiple Computers, Applications or CWIS Click on the article that best describes the situation to troubleshoot the problem: RSS RAP- Print Output is Too Light Prints are Light, Faint, or Washed Out / Inconsistent Shading Uneven Density Side-to-Side / Light or Dark Areas Light Area at the Trail Edge of Prints \ Trail Edge Deletions RSS RAP - Spots Cyan Spots Random White or Dark Spots Repeating Spots or Bands Every 147 mm (5.79 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) Repeating Spots or Bands Every 44 mm (1.73 in.) RSS RAP - Streaks/Lines (LE/TE) Mottled \ Streaks Repeating Spots or Bands Every 147 mm (5.79 in.) Black Lines on Prints Solid Color Streaks (Lead Edge to Trail Edge) Repeating Spots or Bands Every 44 mm (1.73 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) RSS RAP- Print Output is Too Light Prints are Light, Faint, or Washed Out / Inconsistent Shading Uneven Density Side-to-Side / Light or Dark Areas Light Area at the Trail Edge of Prints \ Trail Edge Deletions RSS RAP - Spots Cyan Spots Random White or Dark Spots Repeating Spots or Bands Every 147 mm (5.79 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) Repeating Spots or Bands Every 44 mm (1.73 in.) RSS RAP - Streaks/Lines (LE/TE) Mottled \ Streaks Repeating Spots or Bands Every 147 mm (5.79 in.) Black Lines on Prints Solid Color Streaks (Lead Edge to Trail Edge) Repeating Spots or Bands Every 44 mm (1.73 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) Only When Printing from One Computer or Application: Image Quality Problem Only When Printing from One Computer or Application Image Quality Problem Only When Printing from One Computer or Application When Printing from Multiple Computers, Applications or CWIS Click on the article that best describes the situation to troubleshoot the problem: RSS RAP- Print Output is Too Light Prints are Light, Faint, or Washed Out / Inconsistent Shading Uneven Density Side-to-Side / Light or Dark Areas Light Area at the Trail Edge of Prints \ Trail Edge Deletions RSS RAP - Spots Cyan Spots Random White or Dark Spots Repeating Spots or Bands Every 147 mm (5.79 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) Repeating Spots or Bands Every 44 mm (1.73 in. ) RSS RAP - Streaks/Lines (LE/TE) Mottled \ Streaks Repeating Spots or Bands Every 147 mm (5.79 in.) Black Lines on Prints Solid Color Streaks (Lead Edge to Trail Edge) Repeating Spots or Bands Every 44 mm (1.73 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) RSS RAP- Print Output is Too Light Prints are Light, Faint, or Washed Out / Inconsistent Shading Uneven Density Side-to-Side / Light or Dark Areas Light Area at the Trail Edge of Prints \ Trail Edge Deletions RSS RAP - Spots Cyan Spots Random White or Dark Spots Repeating Spots or Bands Every 147 mm (5.79 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) Repeating Spots or Bands Every 44 mm (1.73 in. ) RSS RAP - Streaks/Lines (LE/TE) Mottled \ Streaks Repeating Spots or Bands Every 147 mm (5.79 in.) Black Lines on Prints Solid Color Streaks (Lead Edge to Trail Edge) Repeating Spots or Bands Every 44 mm (1.73 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) When Printing from Multiple Computers, Applications or CWIS:   Solid Color Streaks (Lead Edge to Trail Edge) Image on the Prints are Skewed or Crooked Misregistration or Image Shift Background in Single Color Magenta Background Solid Color Streaks (Lead Edge to Trail Edge) Image on the Prints are Skewed or Crooked Misregistration or Image Shift Background in Single Color Magenta Background When Printing from Multiple Computers, Applications or CWIS: Solid Color Streaks (Lead Edge to Trail Edge) Misregistration or Image Shift Color Misregistration (Color to Color Alignment ) RSS RAP - Color Misregistration (Color to Color Alignment ) Solid Color Streaks (Lead Edge to Trail Edge) Misregistration or Image Shift Color Misregistration (Color to Color Alignment ) RSS RAP - Color Misregistration (Color to Color Alignment ) Misregistration or Image Shift Image on the Prints are Skewed or Crooked Prints are Light, Faint, or Washed Out / Inconsistent Shading RSS RAP- Print Output is Too Light White Streaks or Deletions Light Lines, Light or Dark Areas Repeating Spots or Bands Every 44 mm (1.73 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) Random White or Dark Spots Streaks, Lines or Spots on Copies and Prints Smears, Blotches, Stretched or Blurry Spots on Copies and Prints Toner Rubs Off, Smudges or Does Not Appear Correctly Fused on Copies and Prints Random Deletions, Spots, Stripes or Missing Color on All Prints and Copies Repeating Defects at Constant Intervals on All Prints and Copies Toner Rubs Off, Smudges or Does Not Appear Correctly Fused on Copies and Prints Background in Single Color Magenta Background RSS RAP- Halo and Smudges Halo or Smudges Cyan Spots Random White or Dark Spots Repeating Spots or Bands Every 147 mm (5.79 in.) Repeating Spots or Bands Every 374 mm (14.72 in.) Repeating Spots or Bands Every 44 mm (1.73 in.) Misregistration or Image Shift| |1383746 RSS RAP- Halo and Smudges Halo or Smudges Misregistration or Image Shift Color Misregistration (Color to Color Alignment) RSS RAP - Color Misregistration (Color to Color Alignment) Misregistration or Image Shift Color Misregistration (Color to Color Alignment) Image on the Prints are Skewed or Crooked