Overview
The following are the top reasons why paper jams occur:
To resolve the issue, perform the following:
unsupported paper/media is used.
incorrect paper settings in the tray and/or the print driver.
paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray.
humidity and/or paper condition and storage
Try using a new ream of paper.
Remove Paper and Other Obstructions From the Paper Path of the Finisher
and then
Remove Paper and Other Obstructions From the Paper Path in the Machine
.
Power the Printer Off and On
.
If the problem persists, contact Support for additional assistance.
Fault Codes
377-901, 377901, 377.901, 377.901.00, 377-901-00, 77-901, 77901, 77.901
