Overview
There are several reasons this fault code can occur:
Important:
Make sure that the Toner Cartridge is a Genuine Xerox Cartridge.
A non-Xerox toner cartridge has been inserted into the device
Install a Genuine Xerox Toner Cartridge to clear the fault.
A Metered Toner Cartridge has been inserted into the device that does not meet FW requirements for metered toner support
Install latest FW found on Xerox.com
Note:
To upgrade your software, the device must be in a ready state
To return to ready state, reinsert the original Sold (Non-Metered) Toner Cartridge or a new Sold (Non-Metered) Toner Cartridge to clear the fault and then proceed with upgrading the software
The Sold (Non-Metered) Toner Cartridge can remain in the device until an Out of Toner message is indicated
For information on upgrading your software refer to
Upgrade the Firmware / Software.
Starter cartridge that has been used in another device has been installed
Fault code would be 32.4xD
Defective toner installed in device
Remove and Reinstall the Toner Cartridge
Ensure that all packaging material (red tape) is removed from the toner cartridge.
If the problem persists, contact Support for additional assistance.
Fault Codes
32.40, 32.41, 32.42, 32.43, 32.40a, 32.40b, 32.40c, 32.40d, 32.40e, 32.40f, 32.41a, 32.41b, 32.41c, 32.41d, 32.41e, 32.41f, 32.42a, 32.42b, 32.42c, 32.42d, 32.42e, 32.42f, 32.43a, 32.43b, 32.43c, 32.43d, 32.43e, 32.43f, 3240, 3241, 3242, 3243, 3240a, 3240b, 3240c, 3240d, 3240e, 3240f, 3241a, 3241b, 3241c, 3241d, 3241e, 3241f, 3242a, 3242b, 3242c, 3242d, 3242e, 3242f, 3243a, 3243b, 3243c, 3243d, 3243e, 3243f, 32-40, 32-41, 32-42, 32-43, 32-40a, 32-40b, 32-40c, 32-40d, 32-40e, 32-40f, 32-41a, 32-41b, 32-41c, 32-41d, 32-41e, 32-41f, 32-42a, 32-42b, 32-42c, 32-42d, 32-42e, 32-42f, 32-43a, 32-43b, 32-43c, 32-43d, 32-43e, 32-43f
