Fault Codes
42.49, 42-49, 4249, 42.94, 42-94, 4249
Resolution
To correct this problem, purchase a toner cartridge with the correct region that matches the printer region, or purchase a worldwide toner cartridge.
· The first number in the message after 42 indicates the region of the printer.
· The second number in the message after 42 indicates the region of the toner cartridge.
Note
: To find the region settings of the toner cartridges currently loaded in the device, print the print quality test pages
From the control panel, navigate to:
Settings > Troubleshooting > Print Quality Test Pages
.
Printer and toner cartridge regions
Region
Numeric Code
Worldwide
0
Latin America, Eastern Europe, Middle East, Africa
4
North America and Western Europe
9
If the problem persists, contact Support for additional assistance.
