OPERATIONAL DEFECT DATABASE
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BugZero found this defect 364 days ago.
Latitude, Precision, or XPS laptop may show a blue screen error intermittently when using the inbuilt camera module. The camera begins to fail with sticky images, then a 0x9F: DRIVER_POWER_STATE_FAILURE error appears. The issue occurs during video meetings such as in Microsoft Teams. Affected Platforms: Latitude 7340Latitude 7640Latitude 9330Latitude 9430Latitude 9440 2-in-1Precision 5470Precision 5480Precision 5680XPS 13 9315XPS 13 Plus 9320Dell Pro 13 Premium
The issue is related to flow control in the camera driver when the camera is powered on shortly and powered off within less than a second. This happens when Microsoft Teams is turning off the camera feed, it re-powers up for less than a second.
Updating the latest drivers in the following order resolves the issue. To download and install the driver, reference How to Download and Install Dell Drivers. Intel Graphics/Arc Graphics Driver and Intel Graphics Command Center ApplicationIntel Integrated Sensor Solution Driver (related about CVF or UPD)Intel Serial IO DriverIntel 2D Imaging MCU Visual Sensing ControllerIntel Management Engine Components Installer
