Operational Defect Database
BugZero found this defect 6 days ago.
Dell - Defect ID: 294096
TAPPs Limitation Incomplete Thermal Rule Execution
BugZero® Risk Score
- Support Case Count:
- Article View Count: 2
- Impact Category:
- Dell Alienware m16 R1
- Dell Alienware m18 R1
- Dell Inspiron 15 3530
- Dell Vostro 14 3430
- Dell Vostro 15 3530
- Dell Vostro 3420
- Dell XPS 8950
- Dell XPS 8960
- 1
- No known fixed releases provided.
- No change history provided.
Symptoms
Affected Platforms: Alienware m16 R1Alienware m18 R1Inspiron 15 3530Vostro 3420Vostro 15 3530Vostro 14 3430XPS 8950XPS 8960 TAPP is a reactive deep computer analysis tool integrated into SupportAssist to assess hardware health and its impact on computer performance for in-warranty customers. TAPP uses advanced telemetry to provide real-time insights, automatically diagnose, and resolve issues. However, on certain platforms, the Thermal Rule may face limitations due to specific chipset configurations or an Intel Innovation Platform Framework (IPF) driver that does not fully support the Thermal Rule steps. This can result in incomplete diagnostics and customers may encounter an error message. Additionally, SupportAssist might suggest updating the IPF driver from the support website or by clicking Check for Updates, even though such a driver is not available for these platforms.
Cause
Chipset configuration limitation causes this issue.
Resolution
Note: An incomplete test does not indicate any failure on the computer. If users have concerns about their computer, they should contact technical support for further assistance.
Top Dell defects
(by risk score)
- TAPPs Limitation Incomplete Thermal Rule Execution
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- NVP-vProxy: FLR of GPO is showing files from the current date instead of the backup date
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- TAPPs Limitation Incomplete Thermal Rule Execution
- XtremIO: LDAP configuration error when using secure channel ldaps
- NVP vProxy: VM shutdown occurs when performing a Virtual Disk Recovery
- NVP-vProxy: FLR of GPO is showing files from the current date instead of the backup date
- Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys
- TAPPs Limitation Incomplete Thermal Rule Execution
- XtremIO: LDAP configuration error when using secure channel ldaps
- NVP vProxy: VM shutdown occurs when performing a Virtual Disk Recovery
- NVP-vProxy: FLR of GPO is showing files from the current date instead of the backup date
- Streaming video or audio may be distorted when adjusting the screen brightness with the keyboard hotkeys
