Operational Defect Database

BugZero found this defect 6 days ago.

Dell - Defect ID: 294096
TAPPs Limitation Incomplete Thermal Rule Execution

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Last update date:

3/16/2025

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Symptoms

Affected Platforms: Alienware m16 R1Alienware m18 R1Inspiron 15 3530Vostro 3420Vostro 15 3530Vostro 14 3430XPS 8950XPS 8960 TAPP is a reactive deep computer analysis tool integrated into SupportAssist to assess hardware health and its impact on computer performance for in-warranty customers. TAPP uses advanced telemetry to provide real-time insights, automatically diagnose, and resolve issues. However, on certain platforms, the Thermal Rule may face limitations due to specific chipset configurations or an Intel Innovation Platform Framework (IPF) driver that does not fully support the Thermal Rule steps. This can result in incomplete diagnostics and customers may encounter an error message. Additionally, SupportAssist might suggest updating the IPF driver from the support website or by clicking Check for Updates, even though such a driver is not available for these platforms.

Cause

Chipset configuration limitation causes this issue.

Resolution

Note: An incomplete test does not indicate any failure on the computer. If users have concerns about their computer, they should contact technical support for further assistance.

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