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An issue has been identified on HPE StoreOnce Backup Systems using 10Gb NIC card NC552SFP or 557SFP+, when upgrading to software version 3.15.0 or later, where attempting a component firmware upgrade to the 10Gb NIC reports a Discovery Error if the login banner text is changed. HPE StoreOnce software version 3.15.0 introduced the ability to configure the login banners using the HPE StoreOnce CLI. It was found that if the login banner text contains unexpected text (for example, the word Oracle ), the discovery and the firmware upgrade of the 10Gb NIC card may fail. This is due to the way the firmware package tries to determine the operation system software version. Here is an example of the issue showing the HPE StoreOnce GUI in the Device Configuration / Firmware window after a Scan function has completed, displaying Discovery error for the PCIeNIC device: Here is an example of the issue where the HPE StoreOnce GUI shows incorrectly that the 10Gb NIC firmware upgrade completed successfully. The 10Gb NIC component was not upgraded and the firmware remains older than the qualified version: Here is an example of the Discovery error displayed by the hardware show firmware command in the HPE StoreOnce CLI: Here is an example of the issue displayed in the HPE StoreOnce CLI after a hardware update firmware command is executed. The Firmware upgrade of the 10Gb NIC card reports Nothing to update incorrectly while the component firmware remains older than the qualified version:
This issue affects the following HPE StoreOnce systems being upgraded to software version 3.15.0 and later and using 10Gb NIC card NC552SFP or 557SFP+: Gen 3 multi-node products: BB919A HPE StoreOnce 6600 120TB for 2nd and 4th Couplet BB918A HPE StoreOnce 6600 120TB for 1st Couplet BB920A HPE StoreOnce 6600 120TB for 3rd Couplet BB896A HP StoreOnce 6500 Backup BB897A HP StoreOnce 6500 120 TB Couplet Gen 3 single-node products: BB914A HPE StoreOnce 3540 24TB System BB922A HPE StoreOnce 3520 12TB System BB915A HPE StoreOnce 5100 48TB Base System BB915B HPE StoreOnce 5100 HIT 48TB System BB917A HPE StoreOnce 5500 60TB System BB910A HP StoreOnce 2900 Backup BB903A HP StoreOnce 4900 Backup BB878A HP StoreOnce 4500 24 TB Backup BB879A HP StoreOnce 4700 24 TB Backup
This issue will be resolved in a future component firmware version for the NC552SFP or 557SFP+ 10Gb NIC card. Workaround Until this issue is resolved, you can update the component firmware successfully after clearing the login banner using the following HPE StoreOnce CLI commands: system show banner system clear banner For information on these commands, see the HPE StoreOnce CLI reference guide , available at: http://hpe.com/docs/storage Alternately, contact HPE Support for assistance with upgrading the NC552SFP or 557SFP+ 10Gb NIC card component firmware. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form