Info
On an HPE ProLiant DL20 Gen10 Plus or HPE ProLiant ML30 Gen10 Plus server configured with any of the Intel I350-T4 or Broadcom BCM5719 network adapters mentioned in the Scope section below, where all four ports are disabled, the server may occasionally stop responding during a graceful shutdown or reboot.
This symptom is rare, usually taking 5000 or more reboots in a row to occur.
Scope
Any HPE ProLiant DL20 Gen10 Plus or HPE ProLiant ML30 Gen10 Plus servers configured with any of the following network adapters where
all four
ports are disabled:
Intel I350-T4 Ethernet 1Gb 4-port BASE-T OCP3 Adapter for HPE
Intel I350-T4 Ethernet 1Gb 4-port BASE-T Adapter for HPE
HPE Ethernet 1Gb 4-port BASE-T BCM5719 Adapter
BCM5719 Ethernet 1Gb 4‑port BASE‑T OCP3 Adapter for HPE
Broadcom BCM5719 Ethernet 1Gb 4-port BASE-T Adapter for HPE
Broadcom BCM5719 Ethernet 1Gb 4-port Base-T LOM Adapter for HPE
Note: The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice:
HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
Resolution
With all four NIC ports disabled, the system may enter a power savings mode. Occasionally, on reboot, there may not be enough time for the NIC to "wake up" resulting in the behavior mentioned in the Description section.
As a workaround, to avoid this, either leave at least one NIC port enabled or disable C-states in the BIOS configuration.
Intel Infrastructure Processing Unit (IPU) version 2025.1 for Intel Xeon-E platforms resolves this issue. This IPU update has been rolled into the System ROM version 2.32 (and later):
ROM Flash Firmware Package - HPE ProLiant DL20 Gen10 Plus Servers
ROM Flash Firmware Package - HPE ProLiant ML30 Gen10 Plus Servers
Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab.
Revision History
Document Version
Release Date
Details
2
March 20, 2025
Updated Resolution with permanent fix.
1
August 1, 2024
Original Document Release.
